Ratings & Reviews
Bow queen
11.780462808E12 03 June 2026
Bad
This made my skin worse !!! My skin was glowing since I started using the Hyalu B5, but I had a bit of a dry skin around my lips. I used the sample tube of BAUME B5 hoping to get the dryness but instead it gave me multiple black spots and super dry and scaly skin all around my mouth the very next day. Now my perioral area is so discolored, I feel the skin pulling and tight when I smile. I am so disappointed with this product. I am so ashamed even to go out, it's that bad.
Originaly posted on Sampler
Reply from BEC 02 June 2026
We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to assist, therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Deniona
51.780237955E12 31 May 2026
Cicaplast b5
[This review was collected as part of a promotion.] Perfect this change my skin its more soft and shiny
Originaly posted on laroche-posay.co.uk
Emmm
51.780117208E12 30 May 2026
Five stars
My favorite product- I use it nightly after applying my retinol
Originaly posted on Sampler
Reply from CCC 29 May 2026
Thank you so much for taking the time to share your feedback with us! We are absolutely delighted to hear that CICAPLAST BAUME B5 apaisant has become your absolute favorite product. This formulation is truly designed as a a multi-purpose soothing and comforting balm.
Allergic reaction
11.779740807E12 25 May 2026
Take caution
I purchased this cream for my daughter for her eczema. We’ve used all the products except for this one. She had a terrible allergy reaction that she had to be treated by her dr. She had to go on prednisone for 5 days and miss work. Be careful.
Originaly posted on Sampler
Reply from BEC 25 May 2026
Thank you for reaching out to La Roche Posay and sharing some feedback with us. We are so sorry to hear that your daughter had a reaction to our Cicaplast Baume B5 Soothing Releiving Balm. We are happy to see that the issue has already been addressed by one of our agents. You may respond to the original email correspondence if you still have any questions or concerns.
Mel0
51.779426007E12 22 May 2026
Le meilleur produit !!!
[Cet avis a été recueilli dans le cadre d’une promotion.] Je pense que c’est le meilleur produit de la roche posay que j’ai utilisé.
Originaly posted on Sampler
Nitcha
51.777684593E12 02 May 2026
Gratefully for me
Good work for me nice test and my husband haven’t believe but after he used he had nice soft skin looking white skin on his face, he was very happy and used Baume B5+ Balm Cream every day
Originaly posted on larocheposay-au.com
Irha
51.778880356E12 15 May 2026
La Roche-Posay Cicaplast Baume B5+
La Roche-Posay Cicaplast Baume B5+ is work like magic i had barrier breach using differnt acidic products retinol and salicylic acid but this work like magic
Originaly posted on laroche-posay.co.uk
Barho
51.776747607E12 21 April 2026
Amazing face cream
Love this as a general face cream for my sensitive rosacea in dry winter months. Amazing! Much better than all the expensive brands I’ve used. Works like nothing else.
Originaly posted on Sampler
Maliszewska
51.776378608E12 16 April 2026
Best for me
Saving me from many different issues. I use it in cold weather, on kids cold allergy, diaper irritation and burns. I use it when I had bad skin day as overnight healing mask and on some minor irritation.If I would need to keep one only product or choose one product on isolated island situation -I would choose this!
Originaly posted on Sampler
Kimmiekizza
51.779568215E12 23 May 2026
Cicaplast baume B+ repairing balm
Let’s just say AMAZING !!!! I have tried everything to help repair redness on the face through spot scars and literally used serums galore , used twice and already it looks so good and redness almost gone , feels soft , love the smell it’s subtle , non greasy , thank goodness I tried this wonder cream
Originaly posted on laroche-posay.co.uk
J@rge
51.773810008E12 18 March 2026
Soulage la peu après le soleil
Très bon produit qui aide la peu après l'exposition au soleil
Originaly posted on Sampler
Eliza649
51.773771311E12 17 March 2026
Hydratant intense
[Cet avis a été recueilli dans le cadre d’une promotion.] Crème hyper hydratante réparatrice résultat après une semaine.
Originaly posted on Sampler
Couling
51.773550807E12 15 March 2026
Best moisturizer barrier cream
I love how this feels on my skin. Soft but not oily.
Originaly posted on Sampler
Lesbeee
51.774318374E12 24 March 2026
Amazing
I tried many lip products to heal chapped lips. None of them worked.
I applied this cream before bed and woke up to the redness around my lips being almost gone. My lips feel far less dry. Most areas are now clearing up.
An absolute miracle product!
Originaly posted on laroche-posay.co.uk
TrishA
51.772937006E12 08 March 2026
Radiation skin must have, but good for everyone.
I bought this on the advice from my daughter who works for a dermatologist and it was originally purchased for my red skin (face) but I started using it on my radiation skin (breast and chest) and I can’t tell you how good it is! The texture is like a balm but it absorbs well. It protects against rubbing against clothing. My radiation oncologist said my skin looked better than the previous week and she couldn’t believe how good my skin looked! I will always have cicaplast baume b5 in my skin regime .
Originaly posted on Sampler
Pixiebeautydiaries
51.775146731E12 02 April 2026
Great for dry sensitive winter skin
[This review was collected as part of a promotion.] I often struggle with skin that cracks and is sore especially in the winter but this balm has really helped to protect renew and restore my skin barrier it’s the first winter that my hands haven’t bled
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 02 April 2026
Hi there, We are so pleased to hear that our Cicaplast Baume B5+ Repairing Balm has helped with dry skin in the winter.
Pollypb
51.775137183E12 02 April 2026
Very impressed
I suffer with Peri Oral Dermatitis which can get really itchy and irritated. I have not found a product that has significantly helped in the past. I eliminated all other cosmetics and moisturisers and started using this balm it has only been a couple of weeks and the irritation, redness and dry flaking has almost completely gone! I was so impressed I also ordered the micellar cleanser which is also very calming. Would definitely recommend giving it a go!
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 02 April 2026
Hi there, Thank you for taking the time to share your amazing feedback with us on our Cicaplast Baume B5+ Repairing Balm. We are so pleased to hear that you are impressed with this product!
abhi_10_Feb
31.776715114E12 20 April 2026
Too oily for me
Too much oil, I would like it to be less oily for me and my family
Originaly posted on laroche-posay.co.uk
Tcop
51.77262392E12 04 March 2026
Great all round face cream
This face cream has really helped with my dry face and takes away that tight feeling
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 04 March 2026
Hi there, Thank you for taking the time to share your great feedback with us on our Cicaplast Baume B5+ Repairing Balm.
Cat Ng
51.769839205E12 31 January 2026
A Soothing Savior for Sensitive Skin: La
I recently tried the La Roche-Posay Cicaplast Baume B5, and I must say, it has quickly become a favorite in my skincare routine. As someone with extremely sensitive skin, I often struggle to find products that don't irritate my complexion. This cream has a wonderfully thick texture that feels so soothing and comfortable on my skin.
Not only does it provide excellent hydration, but I also noticed a slight brightening effect after using it for a while. It truly helps to calm any redness and gives my skin a more even tone. I appreciate that it doesn’t leave a greasy residue, making it perfect for everyday use. Overall, I highly recommend this cream for anyone with sensitive skin looking for hydration and a touch of radiance!
Originaly posted on Sampler
Pixiebeautydiaries
51.770156969E12 03 February 2026
Amazing if you suffer with sensitive skin
[This review was collected as part of a promotion.] I really love this soothing balm. In the winter for years now I have struggled with hands that crack and bleed because they get so dry no matter what u do. Insert the la Roche posay b5* balme into the mix and this is the first year this hasn’t happened . I was gifted this product #ad #gifted
Originaly posted on laroche-posay.co.uk
Hopebop
11.773797434E12 18 March 2026
New formula is bad
This use to be my holy grail for barrier repair during the winter months, it was so soothing, hydrating and moisturisering. It healed irritations and didn't clog my pores. Unfortunately the new formula is very drying and irritated my skin further, it also made my eyes sting/burn red and water even when I didn't put it near my eyes.
Originaly posted on laroche-posay.co.uk
Reply from UKI SoMe 19 January 2026
Sorry to hear about this. Please stop using the product and seek medical advice from your doctor. We can become intolerant to any ingredients or formulas, even ones we've used for years. Please contact our Care Team so they can help https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html 💙
B216
11.768830658E12 19 January 2026
Baddd!
I bought this cream two weeks ago! And my face is full with tiny red spots and mild inflammation with only using it for 3 times at night. I only put a small quantity to try it but idk what happens!! I need help.
Originaly posted on laroche-posay.ca
Reply from BEC 19 January 2026
We are so sorry to hear you had this kind of reaction to our Cicaplast Baume B5 Soothing Relieving Balm. Although we make every effort to provide products of the finest quality, we recognize that there are occasions when someone may find a particular item is not compatible with their skin. We are happy to see that the issue has already been addressed by one of our agents. You may respond to the original email correspondence if you still have any questions or concerns.
Sylviane B.
51.768716006E12 18 January 2026
Baume apaisant!
[Cet avis a été recueilli dans le cadre d’une promotion.] Très efficace! je le recommande à tous et à toutes!
Originaly posted on laroche-posay.ca
Zainab K
51.768629605E12 17 January 2026
Hoping it lives up to the hype. Leaves white cast
Great product if you don’t mind the white cast and silicone. Hoping it ends up being as good as everyone claims
Originaly posted on laroche-posay.ca
Saadz_xoo
51.769080469E12 22 January 2026
Love this cream
[This review was collected as part of a promotion.] Love using this during the winter months when my skin gets really dry
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 22 January 2026
Hi there, thank you for sharing your review on Cicaplast Baume B5+! We are so glad it’s your winter essential for soothing dry skin and repairing the moisture barrier. It’s truly the perfect comforting shield against the harsh cold!
Murph
51.769171395E12 23 January 2026
CICAPLAST BAUME B5+
Wow! I absolutely love this product. It makes my skin feel hydrated and comfortable. My usual, expensive moisturiser just wasn’t enough with the harsh weather and the central heating. I was using it at night first as it was a baim, me but now use it in the morning too. I put it on, have my breakfast and then put my make up on. Amazing product.
Originaly posted on laroche-posay.co.uk
Val124
51.768403415E12 14 January 2026
CICAPLAST BAUME B5+
This balm has multi uses, from calming irritated skin, soothing dry skin, treating dry lips… the list goes on. Everyone should have this in their skincare range
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 14 January 2026
Hi there, Thank you for taking the time to share your wonderful feedback with us on our Cicaplast Baume B5+ Repairing Balm.
Kew't
51.768370406E12 14 January 2026
Senior skin
Great for dry patches on senior skin. For discoloration as well.
Originaly posted on laroche-posay.ca
DrQasim
31.775450929E12 06 April 2026
Average
Unsure about the OG formula. But this formula makes my skin feel very greasy, doesn’t absorb properly and feels very sticky. It also causes dry patches around my mouth and chin area leading to dermatitis( where as it is supposed to be helping with that)
Originaly posted on laroche-posay.co.uk
Reply from UKI So Me 12 January 2026
Sorry to hear about this. Please stop using this product and seek medical advice from your doctor. We can become intolerant to any ingredients or formulas, even ones we've used for years. Please contact our Care Team so they can help: www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html
Yves
11.775450944E12 06 April 2026
Old Cicaplast was HG/New B5+ formula dries me out
The Cicaplast Balm B5 was my HG for many years for may very dry rosacea prone skin. Unfortunately, the new cicaplast Balm B5+ just irritates and dries my skin out. Please bring back the old formula for very dry skin as an alternative.
Originaly posted on laroche-posay.co.uk
Reply from Uki SoMe 12 January 2026
Sorry to hear about this. Please stop using it and seek medical advice from your doctor. We can become intolerant to any ingredients or formulas, even ones we've used for years. Please contact our Care Team so they can help: www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html
Iggi
51.767372318E12 02 January 2026
Great stuff
This cream is so smooth , absorbs quickly and is so effective. Excellent for my dry sensitive skin.
Originaly posted on laroche-posay.ca
D Pilon
51.766988011E12 29 December 2025
Une petite révolution sur mes mains
Excellent pour calmer les irruptions, je le recommande
Originaly posted on laroche-posay.ca
Samaneh
21.768443762E12 15 January 2026
Too greasy
I used it in dry winter weather. But It’s too greasy for my skin and leads to pimples.
Originaly posted on laroche-posay.ca
Reply from BEC 29 December 2025
We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Anam F
51.766833476E12 27 December 2025
Very hydrating balm
[This review was collected as part of a promotion.] I have normally dry skin, but since I added this to skincare routine my skin is hydrated for quite longer time and gives a glass skin look after application of this balm. I religiously use this part of my skincare. Loving the results so far.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 23 December 2025
Hi there, thank you for sharing your review on Cicaplast Baume B5+ Repairing Balm! It's wonderful to hear how much you're loving the results and that it's keeping your normally dry skin hydrated and giving you that "glass skin" look. We're so glad it's become a religious part of your skincare routine!
Grand maman mimi
51.766862419E12 27 December 2025
Peau sèche et mature 75 ans
Très doux pour ma peau et efficace et hydratante peau mature
Originaly posted on laroche-posay.ca
Sunday
51.76629681E12 21 December 2025
Just buy
Just buy it don’t think too much, is better than I used Cerave
Originaly posted on laroche-posay.ca
Tealady
51.766210409E12 20 December 2025
Instant relief for cracked skin
The winter dryness has caused some cracks on my fingers and they are quite painful. I tried a tester of the Cicaplast Balm B5 in Rexall and as I was walking around the store began to feel relief. I went back to purchase a tube and haven’t looked back. The healing this cream is promoting on my hands is such a relief. Leaves my hands with such a smooth feeling after a few minutes to fully absorb. I am so happy this product is odourless and non greasy. Highly recommend for dry or irritated skin.
Originaly posted on laroche-posay.ca
Kels088
51.766485736E12 23 December 2025
A make up bag must have
Absolutely love this product, a little goes a long way,
Originaly posted on laroche-posay.co.uk
Reply from community team 23 December 2025
Thanks so much for your review, its great to hear you are enjoying it and its working for you! have a fabulous day!
Bozzo
51.769812186E12 30 January 2026
Great for preventing stretch marks
I saw a dermatologist recommend this cream for preventing stretch marks and so used throughout my pregnancy and it’s honestly amazing. I literally had a stretch marks free pregnancy and also noticed and some very light existing stretch marks also materially improved in appearance.
I absolutely love this product and it’s honestly one of the few products in the market that actually works on stretch marks but isn’t not marketed as a stretch mark cream. One of the best in the market!
Originaly posted on laroche-posay.co.uk
Reply from community team 23 December 2025
Thanks so much for your review, its great to hear you are enjoying it and its working for you! have a fabulous day!
Juliass
51.76603761E12 18 December 2025
Amazing
Wonderful. Really repairs and helps lock in the moisture. Great for repairing broken skin but also that extra hydration in winter
Originaly posted on laroche-posay.ca
Julie K
51.765951207E12 17 December 2025
Great Winter Skincare Addition
Works well on my combination skin, great addition to help with dry spots and protect skin barrier during winter, would highly recommend. Very gentle on skin.
Originaly posted on laroche-posay.ca
MariyaD
51.765925241E12 16 December 2025
Great dry skin solution
Ad / gifted
La Roche-Posay Cicaplast Baume B5+ Ultra Repairing, Multi-purpose Soothing Balm
It's designed to soothe and repair a wide range of common skin irritations for the whole family, including babies.
Can be used on the face, body, and lips to treat issues like dry or cracked skin.
It helps reduce redness and is suitable for skin prone to eczema and acne.
It leaves an invisible protective layer that aids in repairing the skin barrier function.
It contains Panthenol (Vitamin B5) for effective hydration and soothing. Thanks to the extract of Centella Asiatica it provides anti-inflammatory benefits.
Shea Butter and Glycerin provide essential nourishment and moisture to the skin.
It's absolute blessing for my dry skin and I know I can always relay on this multipurpose healing balm.
Originaly posted on laroche-posay.co.uk
Damilola Joel
11.765896205E12 16 December 2025
Wouldn’t Recommend
Hard to blend and leaves white patches. Bought one in the U.S. before and it was different.this Canadian version is much worse. Wouldn’t recommend.
Originaly posted on laroche-posay.ca
Reply from BEC 16 December 2025
We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Sai1234
11.769812208E12 30 January 2026
Be aware as could cause or trigger acne
Im sure this products formula has changed, was once such a good repairing balm for compromised skin barrier. I ordered another tube recently and I have spots around my chin area it seems the balm is clogging pores ..I have dry senstive skin but it seems its not curing the dry skin but causing breakouts.
Originaly posted on laroche-posay.co.uk
Reply from Social media Ratings & Reviews cases 15 December 2025
I regret to hear this. To initiate a thorough investigation, please provide: Full product name, batch code, and EAN. Purchase location and date. A comprehensive review, requiring proof of purchase, pictures, and videos, DM us anytime. Thanks
glowing skin
51.765605607E12 13 December 2025
Must-have
This is a must-have. It feels a bit heavy or sits on the skin if you put it on before makeup, but I use it at night, and it seems great for fine lines. It also gives my skin a glow. This time, I didn’t get any samples at all, so I’m a little disappointed. haha
Originaly posted on laroche-posay.ca
Helena M
51.765546207E12 12 December 2025
Amazing hydration
Best Baum to keep on you purse or on your side table. I like to use as a lip balm at night, sometime on checks if it’s winter. The down side is the white cast
Originaly posted on laroche-posay.ca
Clof
51.765991999E12 17 December 2025
So good
[This review was collected as part of a promotion.] So many uses! Leaves my skin feeling soft and nourished. The perfect glass skin when used ont he face
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 17 December 2025
Hi there, Thank you for taking the time to share your great feedback with us on our Cicaplast Baume B5+ Repairing Balm. We are so pleased to hear that your skin is left feeling soft and nourished after use.
Anonymous
51.765991941E12 17 December 2025
Best cream for repairing
Best cream for repairing your skin such as thick cream for dry skin love this in winter even my family use this cream such a barrier cream
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 17 December 2025
Hi there, Thank you for taking the time to share your great feedback with us on our Cicaplast Baume B5+ Repairing Balm. We are so pleased to hear that you love using this product.
Mimi20
51.7660395E12 18 December 2025
You don’t need big amount even little amount works
I got sample and now I want it it’s so good little application made a big difference on my dry skin
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 08 December 2025
Thank you for your lovely review on our Cicaplast Baume B5+ Balm Cream, we are glad you are noticing a positive change in your skin! Best wishes, La Roche-Posay AU/NZ
Lsinvsn
51.765470196E12 11 December 2025
Wonders for skin
[This review was collected as part of a promotion.] Amazing product! Use it mainly on my face and hydrates skin and is so soothing
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 11 December 2025
Hi there, Thank you for taking the time to share your wonderful feedback with us on our Cicaplast Baume B5+ Repairing Balm. We are so pleased to hear that your skin is left feeling sooth and hydrated.
Mrsnicol2017
51.765470243E12 11 December 2025
Amazing product
[This review was collected as part of a promotion.] Absolutely love this product. Have been using daily and my skin has never looked better
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 11 December 2025
Hi there, Thank you for taking the time to share your wonderful feedback with us on our Cicaplast Baume B5+ Repairing Balm.
MariaSG
21.764914407E12 05 December 2025
Not impressed.
Bought for me (dry skin) since I saw so many influencers recommending it so I decided to give it a shot but didn’t see any improvement on my skin, it just felt like a greasy layer on my skincare routine. Ended up using it for my baby and it actually helped him so I’m happy anyways.
Originaly posted on laroche-posay.ca
Reply from BEC 04 December 2025
Thank you for trying our Cicaplast Baume B5 Soothing Relieving Balm. We are sorry to hear that this formulation of the product did not meet your expectations. We have documented your experience, and we are passing your comments along to our team. Thank you again for sharing your feedback!
Fernande
51.764914407E12 05 December 2025
Produit essentiel
[Cet avis a été recueilli dans le cadre d’une promotion.] Un indispensable pour toute la famille. Pouvoir apaisant et cicatrisant exceptionnel.
Originaly posted on laroche-posay.ca
Baelabud
11.777477068E12 29 April 2026
Severely misleading towards eczema prone skin.
I bought this product specifically because it’s advertised as being suitable for sensitive, irritated and eczema-prone skin, and tested under dermatological and even paediatric control. Unfortunately, my experience was the complete opposite.
Before trying this, my skin had been completely clear and eczema-free for over five years. After using the cleanser and Baume B5 moisturiser once, I developed a severe reaction that triggered a full-body flare. Everywhere the product touched, my face, neck, chest, stomach, arms, legs and hands reacted. The irritation was extremely painful and completely avoidable had the product actually been suitable for eczema-prone skin as described.
The marketing claims that this product “restores comfort” and is designed for “damaged or irritated skin,” but in my case it caused significant discomfort and a widespread flare. My skin was stable and healthy before using it, and nothing else in my routine changed.
I would strongly caution anyone with eczema or very sensitive skin to patch test first or avoid this entirely. The description did not match my experience at all.
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 04 December 2025
We are very sorry to hear this. Customer satisfaction is our main priority therefore we would like to gather some more details and look into your issue further for you. In order for us to do so, please contact the consumer care team using the form: https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html"
Karimaru
51.766485046E12 23 December 2025
Cicaplast Baume
Very good! Hydrate my skin and feels very soft and smooth. Im buying a second round now!
Originaly posted on laroche-posay.co.uk
Reply from community team 23 December 2025
Thanks so much for your review on our products, its great to hear you are enjoying cicaplast and its working for you! have a great day!
Nguyen
51.764655204E12 02 December 2025
Sensitive Skin
my face was itchy and rough. this product helped my skin stop itching and become softer.
Originaly posted on laroche-posay.ca
Margaretholland123456
51.764595849E12 01 December 2025
Cicaplast balm fantastic
[This review was collected as part of a promotion.] Everything you need to know about La Roche-Posay Cicaplast Baume B5'
Cicaplast balm with B5 ,so luxurious , so versatile, so make sure you have it.
My go too when my skin is sore &dry ,lips cracked , flaky or needs prepping before lippy ,plus helps with my scar repair anytime day or night- this is a must have!
Happy 50th birthday La Roche-Posay,
love this so much!
Originaly posted on laroche-posay.co.uk
Margaretholland123456
51.76648501E12 23 December 2025
Cicaplast Baume B5 is fabulous
[This review was collected as part of a promotion.] Cicaplast Baume B5 is fabulous for all my skins needs.
Cicaplast balm with B5 ,so luxurious . so versatile, so make sure vou have it
My go too when my skin is sore &dry ,lips cracked,flaky or needs prepping before lippy ,plus helps with my scar repair anytime day or night- this is a must have for all your skins needs.
Happy 50th birthday La Roche-Posay #LorealistarUK #skincare
#LorealistarCicaplastSpotlight #LorealistarCicaplastlWokeUpLikeThis #LorealistarCicaplastLips @larocheposay
Originaly posted on laroche-posay.co.uk
Reply from community team 23 December 2025
Thanks so much for your review on our products, its great to hear you are enjoying cicaplast and its working for you! have a great day!
Webb25
11.773336153E12 12 March 2026
Has the formula changed?
I used this product for around 9 months night and day. It did wonders for my skin and I recommended it to all my friends and family. However when purchasing recently I noticed my eye was swelling up, then all of a sudden I got the most severe rash / burns on my face. I can only think that a formula has changed in this product. The reaction I have received has been horrendous and I am so upset. I truly believe this product once upon a time gave me all the confidence back that I needed in my skin as I had bad acne and rosacea. I haven’t used this cream for around 4/5 weeks now and I still have a rash on my face from when I used it last. Please let me know if this product has changed recently and if it has please let me know what’s changed as the reaction from the most recent product has been crippling for me and I am wondering if anyone else is the same??
Originaly posted on laroche-posay.co.uk
Reply from Health Related Complaints team 03 December 2025
We are very sorry to hear of your experience after using our product. We would like to look into this further for you, please contact us via our contact form: https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html In order for us to support you further via email.
Kimbo1234
51.766143408E12 19 December 2025
Game changing
[This review was collected as part of a promotion.] Received this in exchange for my honest review. You can see from my photo how much this hydrated my lips to their former glory. It’s gentle to use on my skin, no redness or irritation and really supports the change in weather where I seem to suffer with dryness the most. I also use it a lot on my heels as it reduces the amount of buffing I have to do. Would highly recommend, price point very good too.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 19 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! It's fantastic to hear it's been "game-changing" for you, hydrating your lips and soothing your skin through weather changes, even working wonders on your heels. We're thrilled it's become such a highly recommended, versatile product for you!
Sophie_xyz3
51.766072737E12 18 December 2025
Healthy skin.
[This review was collected as part of a promotion.] I didn’t expect to love this product as much as I do. The texture is slightly thicker so naturally I thought it would just sit on my skin but it actually melts into the skin pretty much straight away. It leaves my skin feeling soothed and really nourished. It’s perfect for use anywhere but honestly with winter here it’s been saving my skin from the cold.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 18 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! We're so glad to hear you unexpectedly love it, especially how its thicker texture melts into your skin, leaving it soothed and nourished. It's wonderful that it's been saving your skin from the winter cold!
New_beauty82
51.766072506E12 18 December 2025
Such a lovely cream
[This review was collected as part of a promotion.] I have been given this cream for an honest review and can honestly say I think it's great. It's a great time for me to recieve this as I've had knee surgery and have been using this cream on my scar which has worked a treat. I really felt it has made a difference in improving the area. I've also used as a lip mask and found the results also great. Left my lips refreshed. What a great product.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 18 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! We're so pleased to hear that it's been a lovely cream for you, It sounds like it's made a fantastic difference!
Deepika Gurung
51.766072076E12 18 December 2025
Great for skin repairing
During my period is late I struggle with pimples dark circle even my skin gets so dull whenever I feel that I use this cream at the end of my skin care routine so next day my skin looks so glowing so soft even I use this cream under my eyes, my lips this really cares my under eyes and lips too even my husband love this cream I have oily skin and my husband has a dry skin. We both love the cream so hydrating and repair our skin.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 18 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! It's fantastic to hear how it helps repair your skin during challenging times, leaving it glowing and soft
Clof
51.76607203E12 18 December 2025
SO GOOD!
[This review was collected as part of a promotion.] Love how versatile this product is. Leaves my skin glowing, if you want that glass skin this is the prodcut you need!
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 18 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! We love hearing how much you appreciate its versatility and how it leaves your skin glowing, helping you achieve that "glass skin" look!
Margaretholland123456
51.766071617E12 18 December 2025
Cicaplast Baume with B5 is fantastic.
[This review was collected as part of a promotion.] Cicaplast balm with B5 ,so luxurious , so versatile, so make sure you have it,like me. I cant be without it ,especially as the weather gets colder.
My go too product, when my skin is sore &dry ,lips cracked , flaky or needs prepping before lippy ,plus helps with my scar repair anytime day or night- this is a must have! You won't regret purchasing this multi tasking balm. Received free in exchange for my honest review .
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 18 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! We're so glad to hear it's your go-to product, especially as the weather changes, and that you find it so luxurious and versatile for everything. It sounds like a true must-have for you!
Shima
51.762927204E12 12 November 2025
Cicaplast is the best
Its perfect, i bought it 3 times in a row, I always make sure that I have Cicaplast before it ends, i use it twice a day morning and before bed , you need to wash the face carefully and let it dry. Aftar using serium the last step is Ciaplast and morning when you wake up you see the difference.
Originaly posted on laroche-posay.ca
Bethany
51.772636493E12 04 March 2026
Amazing !!
I had the most damaged skin from steroid creams and the doctors wouldn’t stop giving me them knowing fine well it was making things worse. My mum showed me this product and within 3 days it had fixed what the doctors couldn’t. So so impressed!
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 18 December 2025
Hi there, thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! We are absolutely thrilled to hear that it made such an incredible difference for your damaged skin and provided such rapid relief.
slippy
41.762754403E12 10 November 2025
good
It's soothing and helps to lock in moisture. But I noticed that I can't put too much on or it pills off.
Originaly posted on laroche-posay.ca
JennR119
11.762799352E12 10 November 2025
So disappointed
I bought this after reading lots of reviews from people with rosacea saying it helped theirs. I wish I’d delved a bit deeper as it seems it was the old formula that was the holy grail. I had to stop using this after a day or two it immediately made my rosacea worse. My face was so inflamed, stinging and burning sensation and my rosacea was dry and itchy. Within hours of cleaning it off my face my skin had calmed considerable. Had so much hope for this but unfortunately it will need to be binned.
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 10 November 2025
We were very sorry to hear of your experience after using our product. We would like to look into this further for you, please contact us via our contact [email protected] and we can support you further via email.
Suzy V
51.762813147E12 10 November 2025
This cream is 100% the best
The best cream EVER. My skin was so dry ,sore and red and nothing else helped. I will never be without it again. ( and my skin specialist was impressed with it too).
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 29 October 2025
That's wonderful to hear! Thank you for sharing! Best wishes, La Roche-Posay AU/NZ
Michou
51.761627605E12 28 October 2025
Excellent
[Cet avis a été recueilli dans le cadre d’une promotion.] Excellent hydratant un des meilleures que j ai essayé et réglé mes problèmes d éruption cutanée et plaque sèche au visage
Originaly posted on laroche-posay.ca
JoséeA
51.763164804E12 15 November 2025
Super produit
[Cet avis a été recueilli dans le cadre d’une promotion.] Excellent baume que j'applique surtout par temps froid quand ma peau est plus sèche. Excellent pour réparer la barrière cutané quand j'ai des petites irritations
Originaly posted on laroche-posay.ca
old lady
41.760590804E12 16 October 2025
Why was my review deleted?
I put in the effort to write it… [The texture is really bad—it stays white on the skin. But the ingredients are excellent, and I can feel my skin improving. I would repurchase it, but it’s hard to use on its own. I usually apply it over my serum and lotion at night. It doesn’t feel particularly moisturizing. I guess I prefer products with more oiliness.
Originaly posted on laroche-posay.ca
LA RO
41.759899605E12 08 October 2025
It doesn’t get absorbed very well, but …
I’m using it because it has good ingredients. It contains B5 (panthenol), but it doesn’t really keep my skin moisturized or feel hydrating.
However, it might be a good option for those who don’t like sticky or heavy products.
When I apply it, I can actually see some improvement in the fine lines on my forehead.
However, the lotion doesn’t absorb well at all no matter how much I rub it in, it leaves a white film and my skin feels dry. So I only use it at night. But even when I wake up in the morning, my skin still looks white and feels dry. It almost feels like it’s waterproof when I wash my face with water, it just repels it.
It feels a bit suffocating, so I end up applying another moisturizing cream on top.
Originaly posted on laroche-posay.ca
Lundi
51.759554003E12 04 October 2025
Really helped soothe my baby’s skin
My baby had itchiness and redness around his neck area and nothing was working he was miserable and would scratch his skin constantly. Cream did wonders to his skin.
Originaly posted on laroche-posay.ca
Must have
51.765253489E12 09 December 2025
Moisturizing and calms sensitive and reactive skin
This cream is a go to for me. It is a must have! It is very moisturizing, which is great as I live in a drier climate and am starting to show fine lines. Best of all it is very soothing for my extremely sensitive and reactive skin. It has helped calm my redness.
Originaly posted on laroche-posay.ca
Denii
51.758011944E12 16 September 2025
Absolutely amazing
This is my second time purchasing this and I absolutely love it. It’s very moisturising and I normally apply it before going to bed and in the morning my face is so much clearer and brighter.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 16 September 2025
Thank you for sharing your review on the Cicaplast Baume B5+ Repairing Balm! We're absolutely delighted to hear that this is your second purchase and that you love it so much! It's fantastic to know that you find it very moisturising and that you wake up with a much clearer and brighter face after applying it before bed
Saz89
51.758011695E12 16 September 2025
Cicaplast b5 repairing balm and spray
Burnt my face while on holiday and completely destroyed my skin barrier for months, stripped back my skin routine and started using cicaplast b5 spray concentre and cicaplast b5 repairing balm only and my skin is the best it ever was, skin barrier back to a healthy glow, no break outs, no greasy residue,
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 16 September 2025
Thank you for sharing your incredible review of the Cicaplast B5 repairing balm and spray! It's truly inspiring to hear how these products came to your rescue after such a challenging experience, completely restoring your skin barrier and leaving your skin in its best condition ever.
50+ skin
51.759153323E12 29 September 2025
Can you make a larger sized tub please
Best cream ever. Aged 50 and use morning and night. Its literally transformed my skin. Yes its a little thick, but works wonders for aging skin. Use a thin amount in mornings and layer it on overnight. Only wish they made bigger sizes as go through so much!
Originaly posted on larocheposay-au.com
Glyn
51.759188035E12 30 September 2025
Excellent to keep your skin barrier healthy
This helped keep my skin barrier healthy while going through the first few months of tretinoin. I continue to use it as there’s no other cream like it.
Originaly posted on laroche-posay.ca
Anna 81
51.762813211E12 10 November 2025
Great moisturiser
Fantastic moisturiser keep skin nourished and calm
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 12 August 2025
Thank you for sharing your love for our products
BKS75
51.759123017E12 29 September 2025
I have been using this product for one week.
Highly recommend.
I had extremely dry facial skin with blemishes from an illness, now my skin is so soft I wear it under a very light foundation.
Had many comments how better my skin is now.
Extremely happy even mentioned this product to my Doctor and they will be recommending to others to use.
Thank you
Originaly posted on larocheposay-au.com
Anonymous
41.753938008E12 31 July 2025
Not up to my expectation
Too thick. I don't see huge difference from other same-purpose products
Originaly posted on laroche-posay.ca
Zyla
51.759103104E12 29 September 2025
Glad this product
(This review was collected as part of a promotion.) When my face had allergy from previous product. My girl suggested me this product and now I am satisfying.
Originaly posted on laroche-posay.ca
Shiv11
11.761773387E12 29 October 2025
Allergic reaction to new formula
This cream quite literally saved my face from a horrible eczema flare. It was the only thing that didn’t burn or sting, and I truly believe it repaired my skin barrier. I’ve been using it since for many years, however recently noticed irritation and swelling around my eyes after use. After coming to check the ingredient list, I can see they had added Acrylates. I, and a growing number of people are allergic to these (they are found in gel nails/paints/varnishes) and I’m genuinely upset I can no longer use my golden product. Please give us the old formula back!
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 09 July 2025
We were very sorry to hear of your experience after using our product. We would like to look into this further for you, please contact us via our contact form https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html and we can support you further via email.
davidsmart
51.754160665E12 02 August 2025
Miracle cream
I used to use much more expensive skincare until I discovered this. It’s so good and non-irritating on my dryness- and psoriasis-prone sensitive skin. It moisturises, soothes, and makes my skin tone even. I use it as a daily face moisturiser after cleansing, serums, and Cicaplast spray. Really love it.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 07 July 2025
Hi there, thank you so much for taking the time to share your review on the Cicaplast Baume B5+ Repairing Balm. So pleased to hear this has worked great as a moisturiser for your skin :)
Candice b
51.757597627E12 11 September 2025
Great results!
I have been using this product for a few months now, discovering it when i was suffering perioral dermatitis. I've noticed a massive difference in my skin, my pigmentation and acne scars are fading, my skin feels so soft, plump and hydrated and I've even noticed fewer fine lines! It's truly amazing.
Originaly posted on larocheposay-au.com
Reply from consumer care 26 June 2025
Hi Candice B, What lovely feedback! We're thrilled to hear of your experience with our Cicaplast Baume B5+ Balm Cream. We appreciate you sharing and hope you'll continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Sima amiso
41.750482004E12 21 June 2025
CICAPLAST BAUME B5 Baume apaisant
[Cet avis a été recueilli dans le cadre d’une promotion.] a pu m'apaiser après une réaction allergique ma peau était rêche et j'ai eu peur d'utiliser une crème hydratante
ce fu parfait
Originaly posted on laroche-posay.ca
Byzbeefly
51.750222803E12 18 June 2025
Calmebaume
[Cet avis a été recueilli dans le cadre d’une promotion.] J adore je ne me gratte plus. Et ce baume calme les piquages
Originaly posted on laroche-posay.ca
Ange13
51.749460178E12 09 June 2025
Facial scar
I tripped over whilst on holiday in France and landed on my nose which was badly cut and grazed. After some of the initial healing I popped into a pharmacy for advice and was recommended this product which I have now been using for a couple of weeks ( juggling around scab formation as I realise it’s not for open wounds )
Now all the scabs have gone I will start using this daily but will welcome any advice as to whether this is the best product to reduce scarring. I have 2 lines down the side of my nose where my glasses dug into my face. :-(
Any advice welcome. So far I’m pleased with the product but keen to know if anything else recommended to help healing and reduce scarring.
Originaly posted on laroche-posay.co.uk
L Doll
51.751372122E12 01 July 2025
Amazing Cream
My son suffered a bad sunburn on his face and neck whilst on holiday (peeling, blisters). I bought the cicaplast baume B5+ cream and it has worked wonders. After 5 days of applying twice a day his face is back to normal. It has also helped with his spots - his face is much clearer now. I also started using it for my rosacea skin in the evening as a night cream and it calms my skin down. I also used the cicaplast repairing spray on sunburnt scalp with good results. Amazing product!
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 10 June 2025
Hi there, thank you so much for taking the time to share your review on the Cicaplast Baume B5+ Repairing Balm. So pleased to hear this has helped to calm your familys skin :)
TamDuch
41.749302109E12 07 June 2025
Kittyk
51.749199084E12 06 June 2025
Soothing and moisturising
This balm has soothed the rough dry patches on my face and arm. It’s made such a difference to the look and feel of my skin leaving it smooth and soft and moisturised. I’m very impressed with the results of the Cicaplast Baume.
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 06 June 2025
Hi there, thank you so much for taking the time to share your review on the Cicaplast Baume B5+ Repairing Balm. So glad to hear you have found this soothing and moistursing on your skin :)
Rosie
51.758206891E12 18 September 2025
LOVE THIS
Saw this on Instgram and bought the small.one to try, LOVE LOVE LOVE its beautiful and i love the glow it gives my face.
Originaly posted on larocheposay-au.com
Reply from consumer care 05 June 2025
Hi Rosie, Thank you for your wonderful feedback! We’re so pleased to hear you have noticed improvements in your skin whilst using our products. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
Dalla
51.749413779E12 08 June 2025
Amazing
This product deeply hydrates my skin, and whenever I experience irritation, it gently and effectively helps restore it. I love it. I definitely recommend this product .
Originaly posted on laroche-posay.co.uk
Reply from brand community expert 06 June 2025
Hi Dalla, Thank you for your taking the time to share your review on the Cicaplast Baume B5+ Repairing Balm. So pleased you found this deeply hydrating on your skin :)
Marina_Marina
51.748360714E12 27 May 2025
Ordered this product second time because it works
(This review was collected as part of a promotion.) One of my favorite products. Use it to help my skin to recover after aggressive anti acne treatment
Originaly posted on laroche-posay.ca
Lianne
51.748235603E12 26 May 2025
Love It!
I’m addicted to this Baumé. Can’t recommend it enough. Toned down my rosacea and left a protective barrier.
Originaly posted on laroche-posay.ca
Iz..
31.748278316E12 26 May 2025
Good
Great only for occasional use for me. Used it on my face and it broke me out
Originaly posted on laroche-posay.ca
Reply from BEC 26 May 2025
Hi there! We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Disappointed4
11.747848459E12 21 May 2025
Will not use again
After using twice broke me out horribly. Will not use again.
Originaly posted on laroche-posay.ca
Reply from BEC 21 May 2025
Hi there! We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
CICAPLAST B5+ BAUME 100ML Product code : 3337875816847
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