Ratings & Reviews
Nitcha
51.777684593E12 02 May 2026
Gratefully for me
Good work for me nice test and my husband haven’t believe but after he used he had nice soft skin looking white skin on his face, he was very happy and used Baume B5+ Balm Cream every day
Originaly posted on larocheposay-au.com
Barho
51.776747607E12 21 April 2026
Amazing face cream
Love this as a general face cream for my sensitive rosacea in dry winter months. Amazing! Much better than all the expensive brands I’ve used. Works like nothing else.
Originaly posted on Sampler
Maliszewska
51.776378608E12 16 April 2026
Best for me
Saving me from many different issues. I use it in cold weather, on kids cold allergy, diaper irritation and burns. I use it when I had bad skin day as overnight healing mask and on some minor irritation.If I would need to keep one only product or choose one product on isolated island situation -I would choose this!
Originaly posted on Sampler
J@rge
51.773810008E12 18 March 2026
Soulage la peu après le soleil
Très bon produit qui aide la peu après l'exposition au soleil
Originaly posted on Sampler
Eliza649
51.773771311E12 17 March 2026
Hydratant intense
[Cet avis a été recueilli dans le cadre d’une promotion.] Crème hyper hydratante réparatrice résultat après une semaine.
Originaly posted on Sampler
Couling
51.773550807E12 15 March 2026
Best moisturizer barrier cream
I love how this feels on my skin. Soft but not oily.
Originaly posted on Sampler
TrishA
51.772937006E12 08 March 2026
Radiation skin must have, but good for everyone.
I bought this on the advice from my daughter who works for a dermatologist and it was originally purchased for my red skin (face) but I started using it on my radiation skin (breast and chest) and I can’t tell you how good it is! The texture is like a balm but it absorbs well. It protects against rubbing against clothing. My radiation oncologist said my skin looked better than the previous week and she couldn’t believe how good my skin looked! I will always have cicaplast baume b5 in my skin regime .
Originaly posted on Sampler
Cat Ng
51.769839205E12 31 January 2026
A Soothing Savior for Sensitive Skin: La
I recently tried the La Roche-Posay Cicaplast Baume B5, and I must say, it has quickly become a favorite in my skincare routine. As someone with extremely sensitive skin, I often struggle to find products that don't irritate my complexion. This cream has a wonderfully thick texture that feels so soothing and comfortable on my skin.
Not only does it provide excellent hydration, but I also noticed a slight brightening effect after using it for a while. It truly helps to calm any redness and gives my skin a more even tone. I appreciate that it doesn’t leave a greasy residue, making it perfect for everyday use. Overall, I highly recommend this cream for anyone with sensitive skin looking for hydration and a touch of radiance!
Originaly posted on Sampler
B216
11.768830658E12 19 January 2026
Baddd!
I bought this cream two weeks ago! And my face is full with tiny red spots and mild inflammation with only using it for 3 times at night. I only put a small quantity to try it but idk what happens!! I need help.
Originaly posted on laroche-posay.ca
Reply from BEC 19 January 2026
We are so sorry to hear you had this kind of reaction to our Cicaplast Baume B5 Soothing Relieving Balm. Although we make every effort to provide products of the finest quality, we recognize that there are occasions when someone may find a particular item is not compatible with their skin. We are happy to see that the issue has already been addressed by one of our agents. You may respond to the original email correspondence if you still have any questions or concerns.
Sylviane B.
51.768716006E12 18 January 2026
Baume apaisant!
[Cet avis a été recueilli dans le cadre d’une promotion.] Très efficace! je le recommande à tous et à toutes!
Originaly posted on laroche-posay.ca
Zainab K
51.768629605E12 17 January 2026
Hoping it lives up to the hype. Leaves white cast
Great product if you don’t mind the white cast and silicone. Hoping it ends up being as good as everyone claims
Originaly posted on laroche-posay.ca
Kew't
51.768370406E12 14 January 2026
Senior skin
Great for dry patches on senior skin. For discoloration as well.
Originaly posted on laroche-posay.ca
Iggi
51.767372318E12 02 January 2026
Great stuff
This cream is so smooth , absorbs quickly and is so effective. Excellent for my dry sensitive skin.
Originaly posted on laroche-posay.ca
D Pilon
51.766988011E12 29 December 2025
Une petite révolution sur mes mains
Excellent pour calmer les irruptions, je le recommande
Originaly posted on laroche-posay.ca
Samaneh
21.768443762E12 15 January 2026
Too greasy
I used it in dry winter weather. But It’s too greasy for my skin and leads to pimples.
Originaly posted on laroche-posay.ca
Reply from BEC 29 December 2025
We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Grand maman mimi
51.766862419E12 27 December 2025
Peau sèche et mature 75 ans
Très doux pour ma peau et efficace et hydratante peau mature
Originaly posted on laroche-posay.ca
Sunday
51.76629681E12 21 December 2025
Just buy
Just buy it don’t think too much, is better than I used Cerave
Originaly posted on laroche-posay.ca
Tealady
51.766210409E12 20 December 2025
Instant relief for cracked skin
The winter dryness has caused some cracks on my fingers and they are quite painful. I tried a tester of the Cicaplast Balm B5 in Rexall and as I was walking around the store began to feel relief. I went back to purchase a tube and haven’t looked back. The healing this cream is promoting on my hands is such a relief. Leaves my hands with such a smooth feeling after a few minutes to fully absorb. I am so happy this product is odourless and non greasy. Highly recommend for dry or irritated skin.
Originaly posted on laroche-posay.ca
Juliass
51.76603761E12 18 December 2025
Amazing
Wonderful. Really repairs and helps lock in the moisture. Great for repairing broken skin but also that extra hydration in winter
Originaly posted on laroche-posay.ca
Julie K
51.765951207E12 17 December 2025
Great Winter Skincare Addition
Works well on my combination skin, great addition to help with dry spots and protect skin barrier during winter, would highly recommend. Very gentle on skin.
Originaly posted on laroche-posay.ca
Damilola Joel
11.765896205E12 16 December 2025
Wouldn’t Recommend
Hard to blend and leaves white patches. Bought one in the U.S. before and it was different.this Canadian version is much worse. Wouldn’t recommend.
Originaly posted on laroche-posay.ca
Reply from BEC 16 December 2025
We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
glowing skin
51.765605607E12 13 December 2025
Must-have
This is a must-have. It feels a bit heavy or sits on the skin if you put it on before makeup, but I use it at night, and it seems great for fine lines. It also gives my skin a glow. This time, I didn’t get any samples at all, so I’m a little disappointed. haha
Originaly posted on laroche-posay.ca
Helena M
51.765546207E12 12 December 2025
Amazing hydration
Best Baum to keep on you purse or on your side table. I like to use as a lip balm at night, sometime on checks if it’s winter. The down side is the white cast
Originaly posted on laroche-posay.ca
Mimi20
51.7660395E12 18 December 2025
You don’t need big amount even little amount works
I got sample and now I want it it’s so good little application made a big difference on my dry skin
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 08 December 2025
Thank you for your lovely review on our Cicaplast Baume B5+ Balm Cream, we are glad you are noticing a positive change in your skin! Best wishes, La Roche-Posay AU/NZ
MariaSG
21.764914407E12 05 December 2025
Not impressed.
Bought for me (dry skin) since I saw so many influencers recommending it so I decided to give it a shot but didn’t see any improvement on my skin, it just felt like a greasy layer on my skincare routine. Ended up using it for my baby and it actually helped him so I’m happy anyways.
Originaly posted on laroche-posay.ca
Reply from BEC 04 December 2025
Thank you for trying our Cicaplast Baume B5 Soothing Relieving Balm. We are sorry to hear that this formulation of the product did not meet your expectations. We have documented your experience, and we are passing your comments along to our team. Thank you again for sharing your feedback!
Fernande
51.764914407E12 05 December 2025
Produit essentiel
[Cet avis a été recueilli dans le cadre d’une promotion.] Un indispensable pour toute la famille. Pouvoir apaisant et cicatrisant exceptionnel.
Originaly posted on laroche-posay.ca
Nguyen
51.764655204E12 02 December 2025
Sensitive Skin
my face was itchy and rough. this product helped my skin stop itching and become softer.
Originaly posted on laroche-posay.ca
Shima
51.762927204E12 12 November 2025
Cicaplast is the best
Its perfect, i bought it 3 times in a row, I always make sure that I have Cicaplast before it ends, i use it twice a day morning and before bed , you need to wash the face carefully and let it dry. Aftar using serium the last step is Ciaplast and morning when you wake up you see the difference.
Originaly posted on laroche-posay.ca
slippy
41.762754403E12 10 November 2025
good
It's soothing and helps to lock in moisture. But I noticed that I can't put too much on or it pills off.
Originaly posted on laroche-posay.ca
Suzy V
51.762813147E12 10 November 2025
This cream is 100% the best
The best cream EVER. My skin was so dry ,sore and red and nothing else helped. I will never be without it again. ( and my skin specialist was impressed with it too).
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 29 October 2025
That's wonderful to hear! Thank you for sharing! Best wishes, La Roche-Posay AU/NZ
Michou
51.761627605E12 28 October 2025
Excellent
[Cet avis a été recueilli dans le cadre d’une promotion.] Excellent hydratant un des meilleures que j ai essayé et réglé mes problèmes d éruption cutanée et plaque sèche au visage
Originaly posted on laroche-posay.ca
JoséeA
51.763164804E12 15 November 2025
Super produit
[Cet avis a été recueilli dans le cadre d’une promotion.] Excellent baume que j'applique surtout par temps froid quand ma peau est plus sèche. Excellent pour réparer la barrière cutané quand j'ai des petites irritations
Originaly posted on laroche-posay.ca
old lady
41.760590804E12 16 October 2025
Why was my review deleted?
I put in the effort to write it… [The texture is really bad—it stays white on the skin. But the ingredients are excellent, and I can feel my skin improving. I would repurchase it, but it’s hard to use on its own. I usually apply it over my serum and lotion at night. It doesn’t feel particularly moisturizing. I guess I prefer products with more oiliness.
Originaly posted on laroche-posay.ca
LA RO
41.759899605E12 08 October 2025
It doesn’t get absorbed very well, but …
I’m using it because it has good ingredients. It contains B5 (panthenol), but it doesn’t really keep my skin moisturized or feel hydrating.
However, it might be a good option for those who don’t like sticky or heavy products.
When I apply it, I can actually see some improvement in the fine lines on my forehead.
However, the lotion doesn’t absorb well at all no matter how much I rub it in, it leaves a white film and my skin feels dry. So I only use it at night. But even when I wake up in the morning, my skin still looks white and feels dry. It almost feels like it’s waterproof when I wash my face with water, it just repels it.
It feels a bit suffocating, so I end up applying another moisturizing cream on top.
Originaly posted on laroche-posay.ca
Lundi
51.759554003E12 04 October 2025
Really helped soothe my baby’s skin
My baby had itchiness and redness around his neck area and nothing was working he was miserable and would scratch his skin constantly. Cream did wonders to his skin.
Originaly posted on laroche-posay.ca
Must have
51.765253489E12 09 December 2025
Moisturizing and calms sensitive and reactive skin
This cream is a go to for me. It is a must have! It is very moisturizing, which is great as I live in a drier climate and am starting to show fine lines. Best of all it is very soothing for my extremely sensitive and reactive skin. It has helped calm my redness.
Originaly posted on laroche-posay.ca
50+ skin
51.759153323E12 29 September 2025
Can you make a larger sized tub please
Best cream ever. Aged 50 and use morning and night. Its literally transformed my skin. Yes its a little thick, but works wonders for aging skin. Use a thin amount in mornings and layer it on overnight. Only wish they made bigger sizes as go through so much!
Originaly posted on larocheposay-au.com
Glyn
51.759188035E12 30 September 2025
Excellent to keep your skin barrier healthy
This helped keep my skin barrier healthy while going through the first few months of tretinoin. I continue to use it as there’s no other cream like it.
Originaly posted on laroche-posay.ca
Anna 81
51.762813211E12 10 November 2025
Great moisturiser
Fantastic moisturiser keep skin nourished and calm
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 12 August 2025
Thank you for sharing your love for our products
BKS75
51.759123017E12 29 September 2025
I have been using this product for one week.
Highly recommend.
I had extremely dry facial skin with blemishes from an illness, now my skin is so soft I wear it under a very light foundation.
Had many comments how better my skin is now.
Extremely happy even mentioned this product to my Doctor and they will be recommending to others to use.
Thank you
Originaly posted on larocheposay-au.com
Anonymous
41.753938008E12 31 July 2025
Not up to my expectation
Too thick. I don't see huge difference from other same-purpose products
Originaly posted on laroche-posay.ca
Zyla
51.759103104E12 29 September 2025
Glad this product
(This review was collected as part of a promotion.) When my face had allergy from previous product. My girl suggested me this product and now I am satisfying.
Originaly posted on laroche-posay.ca
Candice b
51.757597627E12 11 September 2025
Great results!
I have been using this product for a few months now, discovering it when i was suffering perioral dermatitis. I've noticed a massive difference in my skin, my pigmentation and acne scars are fading, my skin feels so soft, plump and hydrated and I've even noticed fewer fine lines! It's truly amazing.
Originaly posted on larocheposay-au.com
Reply from consumer care 26 June 2025
Hi Candice B, What lovely feedback! We're thrilled to hear of your experience with our Cicaplast Baume B5+ Balm Cream. We appreciate you sharing and hope you'll continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Sima amiso
41.750482004E12 21 June 2025
CICAPLAST BAUME B5 Baume apaisant
[Cet avis a été recueilli dans le cadre d’une promotion.] a pu m'apaiser après une réaction allergique ma peau était rêche et j'ai eu peur d'utiliser une crème hydratante
ce fu parfait
Originaly posted on laroche-posay.ca
Byzbeefly
51.750222803E12 18 June 2025
Calmebaume
[Cet avis a été recueilli dans le cadre d’une promotion.] J adore je ne me gratte plus. Et ce baume calme les piquages
Originaly posted on laroche-posay.ca
TamDuch
41.749302109E12 07 June 2025
Rosie
51.758206891E12 18 September 2025
LOVE THIS
Saw this on Instgram and bought the small.one to try, LOVE LOVE LOVE its beautiful and i love the glow it gives my face.
Originaly posted on larocheposay-au.com
Reply from consumer care 05 June 2025
Hi Rosie, Thank you for your wonderful feedback! We’re so pleased to hear you have noticed improvements in your skin whilst using our products. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
Marina_Marina
51.748360714E12 27 May 2025
Ordered this product second time because it works
(This review was collected as part of a promotion.) One of my favorite products. Use it to help my skin to recover after aggressive anti acne treatment
Originaly posted on laroche-posay.ca
Lianne
51.748235603E12 26 May 2025
Love It!
I’m addicted to this Baumé. Can’t recommend it enough. Toned down my rosacea and left a protective barrier.
Originaly posted on laroche-posay.ca
Iz..
31.748278316E12 26 May 2025
Good
Great only for occasional use for me. Used it on my face and it broke me out
Originaly posted on laroche-posay.ca
Reply from BEC 26 May 2025
Hi there! We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Disappointed4
11.747848459E12 21 May 2025
Will not use again
After using twice broke me out horribly. Will not use again.
Originaly posted on laroche-posay.ca
Reply from BEC 21 May 2025
Hi there! We are sorry about your experience with our Cicaplast Baume B5 Soothing Relieving Balm. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
Iris Q
11.765253504E12 09 December 2025
texture separates
The texture is weird. It separates and only water came out of tube at first... I thought it was the storage problem so I bought another tube but still the same. I had to throw away two large size B5 cream in nearly new. A waste of money.
Originaly posted on laroche-posay.ca
Reply from BEC 16 May 2025
Thank you for reaching out to La Roche Posay and sharing your experience with our Cicaplast Baume B5 Soothing Relieving Balm. Feedback from our consumers is very important to us and helps us improve all of our products. We understand how frustrating it can be when a product is not as expected and apologize for any inconvenience. We invite you to reach out to us via email providing additional information to receive further assistance. [email protected]
Marrha
51.748377631E12 27 May 2025
Peau délicate
(This review was collected as part of a promotion.) Eh bien, les Hivers sont rigoureux au Canada et la Peau est fissurée ou Sèche facilement. Avec Cicaplace votre peau se répare très rapidement.
Originaly posted on laroche-posay.ca
Claire de Lune
51.747458004E12 17 May 2025
Best moisturizer!
Best hypoallergenic intensive moisturizer for after skin treatments like laser; will continue to use as night cream.
Originaly posted on laroche-posay.ca
new earth
51.747407607E12 16 May 2025
love this stuff
I love Cicaplast Baume B5-I’ve been using it as my skin has been acclimating to a stronger percentage of tretinoin. It’s been amazing for my skin barrier and eliminates flaking that happens with tretinoin. At night, I’ve been putting CeraVe Healing Ointment on top and that's the chefs kiss… But during the day the Cicaplast baume alone works beautifully :) I also put it on areas that are prone to eczema on my face and it keeps flare ups away.
Originaly posted on laroche-posay.ca
aggc
51.747285204E12 15 May 2025
Best product for sensitive skin
Absolutely amazing. Skin feels 1000x healthier with one use. Layered over retinol before bed.
Originaly posted on laroche-posay.ca
Young Kim
51.749270575E12 07 June 2025
Best thing I've ever used on my face
Literally the best balm I've ever used. cicaplast is not marketed as daily moisturizer but rather repairing balm, but still though, I use it as daily moisturizer (acne prone/oily skin) and my skin loves it! my skin feels super smooth and it clears up my worst acne day in less than 24 hours. I applied the balm thinly overnight, and when I woke up, the redness was gone and the acne had flattened!!! I will never live without Cicaplast anymore. I loooove you La Roche Posay!
Originaly posted on larocheposay-au.com
Reply from consumer care 14 May 2025
Hi Young Kim, We're so glad your skin has embraced our Cicaplast Baume B5+ Balm Cream. Thank you for taking the time to share your experience with us! Best wishes, La Roche-Posay AU/NZ
Boreg
51.75512113E12 13 August 2025
Great product
I have been using this cream for more than a year. It keeps my face moisture and look fresh all the time
Originaly posted on larocheposay-au.com
Reply from consumer care 07 May 2025
Hi Boreg, We're thrilled to hear of your experience with our Cicaplast Baume B5+ Balm Cream! We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Sadie Anderton
11.755494044E12 18 August 2025
BE VERY CAREFUL.
(This review was collected as part of a promotion.) THE BURN. The second I applied this my face was on fire. When I woke up the next morning my skin was burnt, textured, red, and extremely irritated. It took a week for it to go down. I beg of you, do not purchase this if you have sensitive skin either, always do a patch test. It might just have been my skin, but this did nothing but harm.
Originaly posted on laroche-posay.ca
Reply from La Roche-Posay CCC BEC 29 April 2025
We are so sorry to hear you had this kind of reaction to our CICAPLAST BAUME B5 SOOTHING RELIEVING BALM. Although we make every effort to provide products of the finest quality, we recognize that there are occasions when someone may find a particular item is not compatible with their skin. Please discontinue use immediately. We would love to speak to you regarding your experience. We sent you an email to gather additional information about your experience and will be in touch once we receive your response.
ErikaAnne
51.755121154E12 13 August 2025
Best for Moisturising!
Not only does this moisturiser without an oily residue, it also calms my skin when it's irritated! It is extremely hydrating and has definitely helped strengthen my skin barrier.
I can now try more products knowing my skin is more robust than before (I had extremely sensitive skin).
I use this together with toleraine cleaner, hyalu B5 serum, and anthelios dry touch sun screen. It's the routine that works for me: hydration, skin barrier strengthening and protection has made my skin happy and healthy.
Originaly posted on larocheposay-au.com
Reply from consumer care 29 April 2025
Hi Erika Anne, What amazing feedback! We're thrilled to hear of your experience with our Cicaplast Baume B5+ Balm Cream. We appreciate you sharing and hope you'll continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
S How
51.745544383E12 25 April 2025
A keeper
I slather this on at night after using tretinoin and it’s an absolutely powerhouse for keeping my skin hydrated and happy. Although this is intended for dry skin, I don’t find this to be too heavy or too much for my oily skin. This might be due to the drying nature of the tretinoin though. At any rate, I have been using it consistently for about 18 months and it’s definitely become a permanent feature in my routine.
Originaly posted on larocheposay-au.com
Reply from consumer care 25 April 2025
Thank you for sharing your fantastic feedback! We're thrilled to hear you've found a new favourite in our Cicaplast Baume B5+ Balm Cream. Best wishes, La Roche-Posay AU/NZ
Hawk7
51.752591645E12 15 July 2025
Best post laser product I’ve used.
Have been using Cicaplast Baume B5 following a co2 laser. Have found it soothing and moisturising. It has assisted really assisted my post treatment healing process. Great product thanks!
Originaly posted on larocheposay-au.com
Reply from consumer care 25 April 2025
Hi Hawk, We're thrilled to hear of your experience with our Cicaplast Baume B5+ Balm Cream! We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
KiVa
11.753261377E12 23 July 2025
Try and see if it works for you
More like an antiseptic cream and not a moisturizer.
Originaly posted on laroche-posay.ca
Reply from La Roche-Posay CCC BEC 04 April 2025
Thank you for taking the time to share this feedback. We love to hear from our customers and learn from them. We are sorry to hear that our Cicaplast Baume B5 Soothing Balm is not your new favorite. Your comments have been shared with others in the company for consideration. Thanks again for being a La Roche-Posay customer, we truly appreciate it!
Gayle
51.743310804E12 30 March 2025
Cicaplast baume
Great soothing cream. Fixed my skin barrier. I love love love.
Originaly posted on laroche-posay.ca
Sarah W
51.742511605E12 20 March 2025
Calms Your Face Down
This balm gives me LIFE. I have severe eczema and this lotion is a lifesaver. I use it after I apply my medicated creams and if I just need a moisture boost.
Originaly posted on laroche-posay.ca
Renee444
51.765253524E12 09 December 2025
Excellent for skin barrier repair
This stuff is amazing! I had went a little too far in my serum applications and had quite a bit of irritation and needed something to soothe my skin while diminishing the redness. This worked so well, thank you for saving my skin!
Originaly posted on laroche-posay.ca
Amy Y
11.744579855E12 13 April 2025
Dries out badly
As a product for sensitive dry skin, it adds oil control ingredients and it dries out so badly, then why promoted as for sky skin? I'm super disappointed it make my skin worse.
Originaly posted on larocheposay-au.com
Reply from consumer care 20 March 2025
Hi Amy, We truly appreciate you sharing your honest feedback. As the La Roche-Posay range is formulated specifically for sensitive skin, the safety of our consumers is of the highest importance to us. We consider the inclusion of certain ingredients carefully, to ensure they are both well-tolerated and efficacious, and this means working closely with dermatologists to ensure our products meet their needs in terms of safety and effectiveness. Whilst our ingredients are clearly listed to ensure that consumers can review and be fully informed at the time of purchase, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
Maxi4skincare
51.765253538E12 09 December 2025
Amazing product!
I had been struggling with very dry eczema prone skin for months when I decided to switch up to this baume. It's been truly skin routine changing. All my problem areas cleared up within a few days and my skin looks more youthful and very hydrated. It's non irritating and a little goes a long way. I will not be going back to any other product!
Originaly posted on laroche-posay.ca
isabella33
51.741475591E12 08 March 2025
LOVE IT
Love it! Is great for eczema and for acne scars or general skin texture!
Originaly posted on laroche-posay.ca
Vi40
51.741476886E12 08 March 2025
Great Healing Cream
Started using this cream about 3 weeks ago, so far it works great, I have open sores due to extreme itch, it helped greatly with the sores and improved the itch. I have also used it a couple of times on my face but use mostly on my body, it is thick so a small amount goes a long way. I have eczema too but it did not exacerbate the eczema just soothed it.
Originaly posted on laroche-posay.ca
S.Chen
11.741034779E12 03 March 2025
not work for me
this product did not improve the redness on my skin. Instead it made worse
Originaly posted on laroche-posay.ca
Reply from La Roche-Posay Consumer Care Centre 03 March 2025
Hi there! We are sorry about your experience with your CICAPLAST BAUME B5 SOOTHING RELIEVING BALM. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
miki
11.753757454E12 29 July 2025
please bring back the old formula!! it was my holy grail now it breaks me out
Originaly posted on larocheposay-au.com
Reply from consumer care 19 February 2025
Thank you so much for providing your feedback. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
FattLlama
51.737728134E12 24 January 2025
Game changer!!!! Literally has saved my skin
I’ve struggled with very sensitive skin, eczema and acne for years. I had a chat with my pharmacist about struggling with dry inflamed skin and she recommended this product as my skin barrier was compromised. This product literally has saved my skin. I haven’t ever found a product that works consistently to the point where my skin looks so healthy and calm. I’ve had so many harsh and dry spots on my face that took ages to improve but with this treatment it completely eliminates it and prevents flare ups. This company really does it right. My skin finally feels so much better and I’m actually happy with my skin after a lifetime of insecurity.
Originaly posted on larocheposay-au.com
Nata
11.737603313E12 23 January 2025
Aggravated my dermatitis
I got this from Priceline pharmacy. Made my dermatitis worse! Itchy and inflamed.
Originaly posted on larocheposay-au.com
Reply from consumer care 23 January 2025
We're so sorry to hear of your experience, and appreciate you sharing your feedback, Nata. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
sydneypal
51.737610336E12 23 January 2025
Effective!
I had a very thick dry skin almost chapping on my face with redness (middle part of the cheek around the nose), then I saw this product and gave it a try, Just overnight, skin has been repaired and smooth again. Redness gone in just one night!
Btw, if I am going to use this everyday as part of my skin routine, when should I use this? before or after moisturizer?
Originaly posted on larocheposay-au.com
Reply from consumer care 23 January 2025
Hi there, Thank you for your wonderful feedback! We’re so pleased to hear you have noticed improvements in your skin whilst using our products. We hope you continue to find new favourites within the range! Our Cicaplast Baume B5+ is not strictly a moisturiser, but a multi-purpose balm. The moisturising, soothing and repairing formula can be applied generously to areas of intense dryness on the body and/or face as often as needed, to pre-washed and dried skin. Best wishes, La Roche-Posay AU/NZ
Gabbyf
51.731396965E12 12 November 2024
Awesome oil free feel moisturiser
I just bought my second tube of this cream, love it !!
Originaly posted on larocheposay-au.com
Reply from consumer care 12 November 2024
Hi Gabby, We're thrilled to hear of your experience with our Cicaplast Baume B5+! We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Rosemary29
11.728964588E12 15 October 2024
Hate the new formula
Have been using this for years and this last tube I bought has been breaking me out my pores are completely clogged! I used twice a day everyday for years no issue but this new formula is horrible my skin has never been acne prone till now! Why change something that was perfect
Originaly posted on larocheposay-au.com
Reply from consumer care 15 October 2024
Hi Rosemary, Thank you for taking the time to share your experience. We are so sorry to hear of our product not meeting your expectations. Please note that our Cicaplast B5 Balm is intended to be used on localised areas of the skin that are in need of relief or additional skin protection. The formulation is not intended to be a daily moisturiser, and it's insulating texture does indeed sit on the surface of the skin to help create an environment where the skin effectively can repair itself. We thank you again for your feedback. Best wishes, La Roche-Posay AU/NZ
Te27
51.728964628E12 15 October 2024
I am happy with the product; however, I wish it had a pump instead of a tube.
Originaly posted on larocheposay-au.com
Reply from consumer care 15 October 2024
Hello there, Thank you for your feedback. We're so pleased you're a fan of our Cicaplast Baume B5+, and will pass on your feedback regarding the packaging. Best wishes, La Roche-Posay AU/NZ
Tiff K
51.72896482E12 15 October 2024
Only product that works
This product is simply amazing. At 50 I began to suffer from rosacia and hormonal acne. My skin was a mess. After a year of trial and error, a friend recommended this product and the improvements were evident after just a few days. THANK YOU for giving me back clear skin and my self esteem.
Originaly posted on larocheposay-au.com
Reply from consumer care 15 October 2024
Thank you so much for taking the time to share your wonderful feedback, Tiff! We're thrilled to hear you've found a new favourite in our Cicaplast Baume B5+. We pride ourselves in creating products designed for sensitive skin so we’re pleased to hear you notice positive changes in your skin after application. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
Katerin
51.764759214E12 03 December 2025
multipurpose !!!!
…you ll not believe- i use it as an eye cream- reduce lines, plump, reduce puffiness !!!! … its better than eye creams of different good companies
Originaly posted on larocheposay-au.com
Marli23
51.776249143E12 15 April 2026
Holy grail for acne scars
I purchased this product after months of battling acne, wasting thousands on expensive products, medications and supplements it is the only thing that has helped repair my skin both active acne and scarring. It is incredibly gentle and moisturising as someone who has sensitive dry skin this product has become my holy grail. I will never be without a bottle!
Originaly posted on larocheposay-au.com
Reply from consumer care 12 September 2024
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear you've found a new favourite in our Cicaplast Baume B5+. We pride ourselves in creating products designed for sensitive skin so we’re pleased to hear you notice positive changes in your skin after application. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
Samarah30
21.725435237E12 04 September 2024
Made my face worse
I bought this product a week or so ago anf ive been using it on my hand and face. Its helpping my hands but has made my face even dryer and worse. It is so bad dont reccomend
Originaly posted on larocheposay-au.com
Reply from consumer care 04 September 2024
Thank you so much for providing your feedback. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Kiranu
51.74981457E12 13 June 2025
Hello to beautiful skin
I just found my new skincare BFF!
La Roche-Posay Cicaplast Baume B5 is the ultimate skin saviour. It’s like a cozy blanket for your face, perfect for those days when your skin needs extra love. It's super soothing, crazy hydrating, and even helps with redness. I’m seriously obsessed! This balm is a must-have if your skin is feeling slightly stressed.
Originaly posted on larocheposay-au.com
Reply from consumer care 04 September 2024
Hi Kiranu, Thank you for your wonderful feedback. We're thrilled to hear your skin is embracing our Cicaplast Baume B5+ and that you're a fan of the formula. Best wishes, La Roche-Posay AU/NZ
Mac30
51.725060624E12 31 August 2024
Noticeable improvement
My dermatologist recommended this product following a laser procedure and I still use it. It’s great and has made a positive difference to my skin. I have recommended to my friends.
Originaly posted on larocheposay-au.com
Reply from consumer care 13 August 2024
Thank you so much for sharing your experience with us, Mac! We’re so happy to hear you have already experienced such positive changes in your skin and that you would highly recommend to others. Best wishes, La Roche-Posay AU/NZ
CindyAust
51.730307409E12 30 October 2024
Incredibly hydrating you’ve got to try it.
I saw this product recommended by a dermatologist on social media. Lots of research later I purchase it and use it as a super hydrator before going to bed. I layer it on and wait for it to settle before bed. My skin loves me for it. It’s so gentle it’s my must have in my kit.
Originaly posted on larocheposay-au.com
Reply from consumer care 13 August 2024
Hi Cindy, Thank you for sharing your experience! We're thrilled to hear your skin has embraced our Cicaplast Baume B5+. Best wishes, La Roche-Posay AU/NZ
Wynter
51.7244532E12 23 August 2024
Best !!
Been using this for a few weeks at night and it’s just beautiful on winter skin. Soothing and so moisturising.
Originaly posted on larocheposay-au.com
Reply from consumer care 13 August 2024
We're thrilled to hear of your experience with our Cicaplast Baume B5+! We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Lpark
51.730307512E12 30 October 2024
Wonder product
Previously I used this product on my upper lip. I recently felt sensitivity on my face and used on my face and neck. I have used for 3 days now and can see and feel a huge difference. I am over 60 and feel my face looks more even and smoother.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 17 June 2024
Hi there, Thank you for your wonderful feedback. We're thrilled to hear your skin is embracing our Cicaplast Baume B5+. Best wishes, La Roche-Posay AU/NZ
Latifah
51.730307539E12 30 October 2024
Saved my skin!
I used this cream after trying a few recommended by dermatologists and it was by far the best after doing my c2o laser that was extremely abrasive. I highly recommend this to anyone that has redness, burns or extremely dry skin!
Originaly posted on larocheposay-au.com
Reply from consumer care 06 June 2024
What lovely feedback Latifah! We're thrilled to hear of your experience with our Cicaplast Baume B5+. We appreciate you sharing and hope you'll continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Belyy
11.714976167E12 06 May 2024
Skin got worse
Love most products from La Roche but this product in particular was a let down. I started to break out after a few uses, thought it was my eczema spreading to my face but after switching to another moisturiser it calm down
Originaly posted on larocheposay-au.com
Reply from Consumer Care 06 May 2024
Hi Belyy, Thank you for reaching out to us. We are so sorry to hear that our Cicaplast Baume B5 did not meet your expectations, we will be sure to pass this feedback along to our team. We thank you again for your feedback! Best wishes, La Roche-Posay AU/NZ
Bebe1995
11.740401392E12 24 February 2025
Skin now more irritated now more than ever
Have been using for more than a month and has just made my skin way worse. Not worth the hype and money. Never buying products from laroche again
Originaly posted on larocheposay-au.com
Reply from Consumer Care 17 April 2024
Hi there, We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
Sophie
11.73025187E12 30 October 2024
Iriitating product
I used this product after reading the claims, to calm down my eczema flares. every time i use it, my face become irritated and discolouration and rough crust develop around my mouth.
Originaly posted on larocheposay-au.com
Reply from consumer care 05 February 2024
We're so sorry to hear of your experience, and appreciate you sharing your feedback, Sophie. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
Maho
51.713694951E12 21 April 2024
Question about expiry
Can I use cicaplast B5+ after expiry?for at least 1 month
Originaly posted on larocheposay-au.com
Reply from Consumer Care 15 January 2024
Hi Maho, Thanks for reaching out. Please contact our Consumer Affairs helpline on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will be able to assist you further. Best wishes La Roche-Posay AU/NZ
Becwa
51.713694967E12 21 April 2024
Awesome but need a bulk pump!
This cream is the best. It’s good for literally everything from cracked heels to burnt cheeks! I just wish it came in a massive pump as I use so much of it!
Originaly posted on larocheposay-au.com
Reply from Consumer Care 18 December 2023
Hi there, Thank you for your feedback. We're so pleased you're a fan of our Cicaplast Baume B5+ Balm Cream, and will pass on your feedback regarding the packaging. Best wishes, La Roche-Posay AU/NZ
ECee
51.713694985E12 21 April 2024
Amazing Glow
I love this cream.my face has never looked so glowy.
Is it ok to use everyday in place of a moisturiser? Can I use it with the retinol serum?
Originaly posted on larocheposay-au.com
Reply from Consumer Care 18 December 2023
Hi there, Thanks for your review, we are so pleased you love our Cicaplast Baume B5+ Balm Cream. It can be used twice daily on clean, dry skin. You can pair this with our Retinol B3 Serum. Best wishes, La Roche-Posay AU/NZ
podge
51.713694989E12 21 April 2024
Obsessed
I love this balm, it has improved my skin so much.
I am just wondering if I can use it as tattoo aftercare?
Originaly posted on larocheposay-au.com
Reply from Consumer Care 22 November 2023
Hi there, Thank you for your feedback, we are so pleased you love our Cicaplast Baume B5+ Balm Cream. We suggest contacting our Consumer Affairs helpline on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) so a team member can assist you further with your question. Alternatively, you can reach out to our team on Live Chat (Monday-Friday: 9am-5pm AEST) via our website, look out for the orange tab on the right side of your screen/device. Best wishes, La Roche-Posay AU/NZ
Vivs
51.713695009E12 21 April 2024
Nice balm
I used it whenever my or my kids face skin needs extra hydration.
I am wondering whether applied as night cream, could be combined with La Roche Posay serums. And if so, which combinations do you recomend? which other would you avoid?
Originaly posted on larocheposay-au.com
Reply from Consumer Care 04 October 2023
Hi there, Thank you for your review. We are pleased to hear you love our Cicaplast Baume B5+ Balm Cream. Our balm is a moisturising, soothing, multi-purpose repairing balm, which can be applied generously to areas of intense dryness on the body and/or face, as often as needed. Additional product use will be dependent on your skin needs, however you may also benefit from combining use with our Hyalu B5 Hyaluronic Acid Serum which is powered by hyaluronic acid, and is designed primarily to re-plump and hydrate sensitive skin. Follow application with the Cicaplast Baume B5 Balm. For further information, you can view the serum here: https://www.laroche-posay.com.au/hyalu-b5/hyalu-b5-hyaluronic-acid-anti-ageing-serum We hope this helps! Best wishes, La Roche-Posay AU/NZ
Selena
51.713695006E12 21 April 2024
Look great !
Just asking, Can I use this product for my combination skin and Can I use it with EFFACLAR MICRO-PEELING PURIFYING GEL CLEANSER ? Thank you so much
Originaly posted on larocheposay-au.com
Reply from Consumer Care 23 August 2023
Thank you for your interest in our Cicaplast Baume B5+ Balm Cream! This creamy, hydrating formulation is most suitable for skin types that are on the drier side. This product can be best applied to select areas of dryness on the face or body, therefore you may wish to apply it to the drier parts of your face. We can confirm it may be paired with the Effaclar Micro-Peeling Purifying Gel Cleanser. We hope this assists! Best wishes, La Roche-Posay AU/NZ
LynM
51.713892587E12 23 April 2024
Night time routine
I use this cream at night, it is very thick but beautifully nourishing, my skin looks plump and refreshed in the morning
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 15 August 2023
Thank you for your lovely review! We're glad to hear our Cicaplast Baume B5+ Balm Cream has been included in your evening skincare routine, and that you're enjoying the rich nourishing texture. Best wishes, La Roche-Posay AU/NZ
Jemm
51.7138926E12 23 April 2024
Must buy
I love how thick the cream is without being oily. I feel all of my serums being locked in under a layer of the balm.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 10 August 2023
We're thrilled to hear you're enjoying the rich texture of our Cicaplast Baume B5+ Balm Cream, and find it to be non-greasy on your skin! Best wishes, La Roche-Posay AU/NZ
DanillaKilla
21.705701735E12 19 January 2024
Instant Difference
I can't believe I had wasted money on different skin care when I could've been getting these results all along! My face is smooth and a balanced colour (I had really bad dark circles and some redness around my nose and mouth) within 2 days it was just a crazy difference. I got this balm, the serum and the foaming gel and they're a great combo.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 03 August 2023
Thank you for your wonderful feedback! We’re so pleased to hear you have noticed improvements in your skin whilst using our products. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
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