chevron-right Shop by category chevron-right Trending Now chevron-right Most Loved chevron-right TOLERIANE DERMO CLEANSER
TOLERIANE DERMO CLEANSER - Most Loved | L'Oréal Dermatological Beauty Partner Shop
TOLERIANE DERMO CLEANSER - Most Loved | L'Oréal Dermatological Beauty Partner Shop
chevron-left
TOLERIANE DERMO CLEANSER - Most Loved | L'Oréal Dermatological Beauty Partner Shop
TOLERIANE DERMO CLEANSER - Most Loved | L'Oréal Dermatological Beauty Partner Shop
chevron-right
Description
Specifically formulated for every day use on sensitive, reactive skin. Removes impurities and make-up without stripping skin. Suitable for allergy-prone skin. Also suitable for patients undergoing cancer treatment. ACTIVE INGREDIENTS: Enriched with Glycerin and La Roche-Posay Thermal Spring Water to instantly soothe and cleanse irritated skin. DERMATOLOGICALLY TESTED: Toleriane has been through rigorous dermatological testing to ensure it is suitable for use on even the most sensitive skin. Toleriane is the first skincare range to be given the Seal of Approval by Allergy UK. 9/10 dermatologists would recommend La Roche-Posay for sensitive skin* MINIMALIST HYPO-ALLERGENIC FORMULA: The minimalist formula contains the best of our creations – designed for sensitive skin and all of its needs. Tested and re-tested for its efficacy and mildness on sensitive skin. It is also hypoallergenic. This is a cosmetic product. For medical conditions seek advice from your GP *Survey of 249 Dermatologists who chose to attend a La Roche-Posay sponsored symposium, July 2016
How To
1.CLEANSE Apply cleanser using fingertips then carefully wipe off using a cotton disc. Take care not to over wipe. We recommend TOLERIANE DERMO CLEANSER 02.TONE Spray face with spring water to keep skin hydrated and cool. We recommend THERMAL SPRING WATER 03.MOISTURISE Apply moisturiser over face and neck, morning and evening. We recommend TOLERIANE ULTRA CREAM Ask for more information about this product
Ingredients
AQUA / WATER • ETHYLHEXYL PALMITATE • GLYCERIN • DIPROPYLENE GLYCOL • CARBOMER • SODIUM HYDROXIDE • CAPRYL GLYCOL / CAPRYLYL GLYCOL • ETHYLHEXYLGLYCERIN

Ratings & Reviews

93 reviews
5 stars
( 55)
4 stars
( 9)
3 stars
( 6)
2 stars
( 7)
1 star
( 16)
4
3.9 / 5 stars

Artsy

1

1.778615237E12 12 May 2026

ethylhexyl palmitate

second ingredient is ethylhexyl palmitate. The product I found didn't really cleanse the face. I found it was drying.

Originaly posted on  Sampler

Reply from BEC 12 May 2026

Thanks for reaching out to La Roche Posay. We're sorry to hear you're not completely satisfied with our Toleriane Dermo-Cleanser. This cleanser is suitable for sensitive skin and is soap and fragrance free. We can assure you that our products go through extensive testing to provide the best and safest possible products for our consumers. The ingredients we use are selected because of their record of safety for use by the consumer. If you would like assistance with your purchase or with choosing a more suitable product, we encourage you to go to chat with a Skin Care Expert directly on our website. We forward to assisting you.

Houda frigui

5

1.778216411E12 08 May 2026

Toleriance fluide

[Cet avis a été recueilli dans le cadre d’une promotion.] Très efficace j'ai bien aimé et étonné de ce produit.

Originaly posted on  Sampler

Anabela

5

1.77729211E12 27 April 2026

Excellent skin cleanser

Excellent skin cleanser and makeup remover. Recommend this product.

Originaly posted on  Sampler

Spa5

5

1.778752668E12 14 May 2026

Very smooth skin

It doesn't irritate my skin and leaves my skin very smooth and soft

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 14 May 2026

Hi there, We are so pleased to hear that your skin is left feeling smooth and soft after using our Toleriane Dermo-Cleanser Wipe-Off Milk.

Nikc

4

1.773896409E12 19 March 2026

Great sensitive cleanser!

Used a sample for removing my makeup, now I know this is meant as a cleanser but it did a pretty good job of removing my makeup! Left my skin feeling really good too.

Originaly posted on  Sampler

Mcmcmc

1

1.772604005E12 04 March 2026

Réaction gonflement

J’ai acheté ce produit pensant qu’il était fait pour les peaux sensibles et d’une bonne composition. En réalité je n’ai pas la peau très sensible mais j’essaie de faire attention à ce que je mets sur mon visage. Malheureusement dès la première utilisation j’ai vu apparaître un gonflement sur mes joues. J’ai donc j’ai voulu ressayer une semaine plus tard lorsque les gonflements ont réduit et même résultat. Je vais donc jeter ce produit, j’ai perdu mon argent et suis déçue.

Originaly posted on  Sampler

Reply from BEC 02 March 2026

Nous sommes désolés pour votre expérience avec notre Toleriane Fluide Dermo-Nettoyant. Nous souhaitons vous aider du mieux que nous pouvons. Par conséquent, nous avons transmis vos commentaires au département approprié pour une assistance supplémentaire. Un membre de notre équipe vous contactera sous peu.

Doaa

1

1.771567203E12 20 February 2026

Fake description

They mention that it’s makeup removal But not at all I use it after I clean my face by another makeup removal so it’s fake description

Originaly posted on  Sampler

Reply from BEC 18 February 2026

Thank you for trying Toleriane Dermo-Cleanser Soothing and hydrating face cleanser and makeup remover for sensitive, reactive and allergic skin. We are sorry to hear that this formulation of the product did not meet your expectations. We always welcome our customers feedback and suggestions, as they are a valuable tool to improve our services and products in any way that we can. We have documented your experience, and we are passing your comments along to our team. Thank you again for sharing your feedback. We hope that you continue using our products!

Amysmum

5

1.772126021E12 26 February 2026

Excellent quality and value

My go-to cleanser as it is excellent quality and the 400ml size lasts me for at least 6 months despite it being used daily

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 26 February 2026

Hi there, Thank you for taking the time to share your wonderful feedback with us on our Toleriane Dermo-Cleanser Wipe-Off Milk.

Mitchx

1

1.770357609E12 06 February 2026

Pas conçue pour les peaux très sensibles

Je l’ai utilisé une seule fois et ma peau est devenue rouge vive et me brulait. Pour les peaux très sensibles et réactives je ne conseille absolument pas ce produit.

Originaly posted on  Sampler

Reply from BEC 05 February 2026

We are sorry about your experience with our Toleriane Fluide Dermo-Nettoyant. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.

Marie83

1

1.768629605E12 17 January 2026

Reacted

For a cleanser designed for sensitive/reactive skin, it made my skin react, itchy and swelled. My skin is normally reactive but I thought this product was formukated for my type of skin. I thought this was very odd. Disappointed, not the first time I hear about this.

Originaly posted on  laroche-posay.ca

Reply from BEC 15 January 2026

We are sorry about your experience with our Toleriane Dermo-Cleanser. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.

Slavi

3

1.768284005E12 13 January 2026

So-so

The jury's still out on this one. I have rosacea and while this is relatively mild, my skin always gets super red after I use it. It subsides relatively quickly, but i'm always surprised when it gets so red. Other LRP products seem to have a less intense impact on my skin. That said, i'm yet to find a better alternative product, so for the time being this will do.

Originaly posted on  laroche-posay.ca

Reply from BEC 12 January 2026

We are sorry about your experience with our Toleriane Dermo-Cleanser. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.

S S

1

1.767765609E12 07 January 2026

Not good ....... very greasy afterwards..........

Not good ...... very greasy afterwards............

Originaly posted on  laroche-posay.ca

Reply from BEC 06 January 2026

We are sorry about your experience with our Toleriane Dermo-Cleanser. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.

C Cica

5

1.767816981E12 07 January 2026

C Cica

Lovely texture, skin is left feeling very soft and clean. I use a warm wet cloth to gently wipe off.

Originaly posted on  laroche-posay.ca

Pisces52

5

1.767871573E12 08 January 2026

Toleriane demo sensitive cleanser

Love this cleanser for my highly sensitive skin. Have used it for a number of years and have never had a problem, I use it every night whether I have worn makeup or not.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 08 January 2026

Hi there, Thank you for taking the time to share your wonderful feedback with us on our Toleriane Dermo-Cleanser Wipe-Off Milk. We are so pleased to hear that you love using this cleanser.

Lizziepea

5

1.767420008E12 03 January 2026

Game changer

I have rosacea that can flare up when the weather changes. This product is a game changer for sensitive skin

Originaly posted on  laroche-posay.ca

Creamadona

5

1.766124009E12 19 December 2025

Great eye cream

This is a great eye cream. It doesn't irritate my eyes and keeps the skin moisturized for the whole day.

Originaly posted on  laroche-posay.ca

Juliass

5

1.76603761E12 18 December 2025

Great for winter and for dry combo skin

This cleanser is great! My face feels clean and moisturized. Gives a great based for the rest of my skin care . I wake up feeling smooth and super hydrated! Will definitely be purchasing again.

Originaly posted on  laroche-posay.ca

Anonymous

5

1.765692008E12 14 December 2025

Doux et nettoyant

[Cet avis a été recueilli dans le cadre d’une promotion.] Produit sans parfum, parfait pour ma peau sensible. Nettoyant doux mais efficace pour enlever le maquillage, en particulier le mascara.

Originaly posted on  laroche-posay.ca

Lana

4

1.765692008E12 14 December 2025

Feels clean

My face feels as if it has been deep cleansed without leaving it dry

Originaly posted on  laroche-posay.ca

Twilly

5

1.766485317E12 23 December 2025

My go to every time my skin is playing up

My skin had been so bad for around 6mths this year that I became extremely embarrassed & unhappy & at a loss as to what the cause was. That said I turned to LRP which had always been my saviour without needing to visit a dermatologist. Within a few days my skin felt & looked more calm. After a couple of weeks of using this cleanser along with the toner & light moisturiser my skin was well on the way to recovery. For a troubled skin I can’t recommend LRP more highly. My go to every time with results.

Originaly posted on  laroche-posay.co.uk

Reply from community team 23 December 2025

Thanks so much for your review, its great to hear you are enjoying it and its working for you! have a fabulous day!

Newmillerdamsel

5

1.76648527E12 23 December 2025

A great cleanser for sensitive skin

I buy this time and time again. It’s a very good cleanser, not at all greasy, very effective. Removes make up easily. I follow with a mousse cleanser with water and that’s my double cleanse routine. The large size is very economical.

Originaly posted on  laroche-posay.co.uk

Reply from community team 23 December 2025

Thanks so much for your review, its great to hear you are enjoying it and its working for you! have a fabulous day!

Charn

5

1.763791205E12 22 November 2025

The reset my damaged barrier needed

My skin is a complicated mix of very dry/itchy areas and super oily spots. Between the season change, the freezing temperatures, and the dry 'furnace desert air' inside, my microbiome felt completely damaged. ​I’ve been using the Toleriane Dermo-Cleanser for a few weeks, but honestly, I felt and saw a difference within just a few days. My natural barrier is finding its way back to balance. It calms the itch without making the oily parts worse. Now that my barrier is healing, I finally feel ready to start focused treatments for my dark spots and mature skin. Highly recommend for winter skin survival!"

Originaly posted on  laroche-posay.ca

Shok

2

1.761627605E12 28 October 2025

Not good

(This review was collected as part of a promotion.) It is too oily , I don’t like it, seems very oily.

Originaly posted on  laroche-posay.ca

Reply from BEC 27 October 2025

We are sorry about your experience with our Toleriane Dermo-Cleanser. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.

Leslea

2

1.761368403E12 25 October 2025

Not My Product!

Decided to try this product as it comes in a larger pump bottle. Not a fan as it feels like it leaves a film on my skin. Having said that, it may be better for different skin types. Prefer the other Toleriane cleanser.

Originaly posted on  laroche-posay.ca

Reply from BEC 24 October 2025

Thanks for reaching out to La Roche Posay! We're sorry to hear you're not completely satisfied with our Toleriane Dermo-Cleanser. If you would like assistance with your purchase or with choosing a more suitable product, we encourage you to go to our website and chat with a Skin Care Expert. We are available Monday to Friday from 9 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to assisting you!

Aunty57

5

1.760536027E12 15 October 2025

Brilliant have used for years

Great product, I have very sensitive skin and have no problems with this ,also does a great job cleaning and hydrating my skin .

Originaly posted on  laroche-posay.co.uk

Reply from brand community expert 15 October 2025

Hi there, thank you for sharing your positive feedback on the Toleriane Dermo-Cleanser Wipe-Off Milk! It's truly wonderful to hear that you've been using it for years and consider it brilliant, especially given your very sensitive skin.

Valou!

3

1.760449327E12 14 October 2025

Nettoyant

Elle nettoie bien mais ne fais pas de mousse comme j’aime. Elle garde par contre l’a peau bien hydratée

Originaly posted on  laroche-posay.ca

Reply from BEC 14 October 2025

Nous sommes désolés d'apprendre que le Toleriane Fluide Dermo-Nettoyant n'est pas votre nouveau favori. Les commentaires de nos clients sont très importants pour nous et nous vous remercions de partager votre expérience. Nous vous remercions d'avoir essayé ce produit; nous transmettrons vos commentaires à notre équipe. Nous espérons que vous continuerez à utiliser nos produits!

Anonymous

1

1.764361495E12 28 November 2025

Save your hard earned money and skip this product

This isn’t a cleanser. It’s just glycerin. You put it on a cotton pad and wipe your makeup off with it. It leaves a heavy film on your face. I’d give it a zero if I could. Total waste of money.

Originaly posted on  laroche-posay.ca

Reply from BEC 14 October 2025

Thanks for reaching out to La Roche Posay! We're sorry to hear you're not completely satisfied with our Toleriane Dermo-Cleanser. If you would like assistance with your purchase or with choosing a more suitable product, we encourage you to go to our website and chat with a Skin Care Expert. We are available Monday to Friday from 10 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to assisting you!

AubreyGale

5

1.75112461E12 28 June 2025

Very nice cleanser

Its also a good option to use it with water after. Im much comfortable with it.

Originaly posted on  laroche-posay.ca

Beni04

4

1.749302109E12 07 June 2025

Very gentle, very soothing

This is what I pull out on days when soothing is the priority. I usually combine with a micellar water to feel truly clean.

Originaly posted on  laroche-posay.ca

CarineJ

4

1.74846334E12 28 May 2025

Smooth

Skin smoother after use. Very effective and have a good texture

Originaly posted on  laroche-posay.ca

LaRochePosayEnthusiast

5

1.748430959E12 28 May 2025

Has become a staple

This cleanser is my absolute go-to. So gentle, yet effective, even in taking off make-up that's been professionally fixed. I also use it in the morning, with my gua sha, and wouldn't want to be without toleriane again.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 28 May 2025

Hi there, Thank you for taking the time to share your wonderful feedback with us on our Toleriane Dermo-Cleanse. We are so pleased to hear that this is your go to cleanser.

Sylviane B.

5

1.748062802E12 24 May 2025

Génial!

Premier produit nettoyant le visage et les yeux qui me convient parfaitement! Il est doux mais efficace!

Originaly posted on  laroche-posay.ca

Marci

5

1.747371603E12 16 May 2025

Excellent cleanser

Excellent cleanser. Doesn’t stripe the skin from it’s natural oils.

Originaly posted on  laroche-posay.ca

ErikaAnne

5

1.751578735E12 03 July 2025

Best gentle cleanser

So gentle that it works on my extremely sensitive skin! After washing my face my skin feels moisturiser and not dry or tight at all! I can now wash my face several times a day without worrying about my skin drying. Because you can wipe it off too, instead of rinse, it's convenient to clean your face anywhere.

Originaly posted on  larocheposay-au.com

Reply from consumer care 29 April 2025

Thank you for your feedback, Erika Anne! We're delighted you're a fan! Best wishes, La Roche-Posay AU/NZ

Katalbo

5

1.742918953E12 25 March 2025

Great cleanser

Great product for my sensitive skin. It is pleasant to use and does not aggravate my very dry skin. Love it

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 25 March 2025

Hi there, Thank you for taking the time to share your wonder feedback with us on our Toleriane Dermo-Cleanser. We are so pleased to hear that you enjoyed using this product.

EiSh113

1

1.764361503E12 28 November 2025

Not cleanser

This product does not clean anything. It does not have surfactants. It's just moisturizing cream

Originaly posted on  laroche-posay.ca

Reply from La Roche-Posay Consumer Care Centre 27 February 2025

Thank you for reaching out to La Roche-Posay and sharing some feedback with us on our Toleriane Dermo-Cleanser. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!

Gabs

1

1.764361507E12 28 November 2025

Awful Stuff

Awful greasy cleanser that does not remove makeup at all, but rather just smears it all over your face. Would give 0 stars if I could.

Originaly posted on  laroche-posay.ca

Reply from La Roche-Posay Consumer Care Centre 20 February 2025

Thank you for reaching out to La Roche-Posay and sharing some feedback with us on our Toleriane Dermo-Cleanser. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!

AndiLynne

5

1.746476581E12 05 May 2025

Product is a Treasure

I have been using some version of a soapless Toleriane cleanser for 20 years. This particular product would be about 8-10 years for me. Long story about my skin but it's ultra sensitive/reactive and thinning. I'm writing this review to help with the issue of the cleanser sometimes not removing everything or leaving a film (which I need). I have found the cleanser can be used in different ways. Straight onto a pad, cotton or washable, to remove makeup. Straight onto a damp washcloth to remove sunscreen. In hand and then onto the face like an old fashioned cream cleanser, without adding water, to remove make-up. Then add water to thin and remove with a washcloth. Straight on like a cream cleanser and then washed off in the shower. Mixed with water to thin and then rinsed or removed with a washcloth. I use a damp, wrung-out, soft velour-type washcloth, and avoid scratchy linen and terry cloth. I know sometimes a second pass is needed for tricky areas or products like sunscreen, but this product is a zero damage, skin healing and protecting treasure if you have sensitive skin. Along with Syndet, which can also be used on the face to double cleanse, it's in every bathroom in my house.

Originaly posted on  laroche-posay.ca

Mandy101

5

1.739246259E12 11 February 2025

Most gentle yet effective cleanser!

I bought this cleanser recently as I was looking for something really gentle for my skin. I'd tried a few different cleansers and creams in the last few months and had some reactions so I needed to heal my skin. This cleanser is extremely gentle on sensitive skin and also helped with my redness and breakout (from other products). My skin felt much better (not as sore) and it feels really nice and cooling on the skin. It's also helped to keep my skin really clear! This will be my go to from now on!

Originaly posted on  larocheposay-au.com

Reply from consumer care 11 February 2025

Hi Mandy, What amazing feedback! We're thrilled to hear of your experience with our Toleriane Gentle Cream Dermo-Cleanser. We appreciate you sharing and hope you'll continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ

Leedslass

5

1.739925839E12 19 February 2025

It doesnt leave my skin feeling clean

I thought I’d give this a try on the recommendation of the skin care consultant at my local pharmacy. I’ve tried it now for a month and I don’t like it.. I rinse it off with water but it leaves a film on my face. It doesn’t feel clean so I use micellar water to clean the film off

Originaly posted on  laroche-posay.ca

BRIANNA O

1

1.738207809E12 30 January 2025

A let down

I have used multiple of the La Roche Posay products and absolutely love them but this particular cleanser has been a disappointment. I had to incorporate using makeup pads to be able to effectively remove my makeup and spf products and it left my skin feeling greasy and my pores clogged. I tired to persevere but have only used 1/4 and have now disregarded this bottle.

Originaly posted on  larocheposay-au.com

syd!

3

1.738262285E12 30 January 2025

Bad pump

I love love loveee this lotion my favourite but the pump doesn’t go to the bottom of the bottle😫

Originaly posted on  laroche-posay.ca

Reply from La Roche-Posay Consumer Care Centre 29 January 2025

Thank you for reaching out to La Roche-Posay and sharing some feedback with us on our Toleriane Dermo-Cleanser. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!

Vi40

5

1.738724422E12 05 February 2025

The best Cleanser Ever

I have been using this for 10 plus years and I could not live without it. I have very sensitive skin but this has never bothered me.

Originaly posted on  laroche-posay.ca

LiEa

5

1.733760982E12 09 December 2024

Gentle cleanser

I have been using this gentle cleanser for several years now and it suits my sensitive skin. I wouldn't swap it for anything else!

Originaly posted on  laroche-posay.co.uk

Klea

5

1.765687901E12 14 December 2025

Yes! Yes! Yes!

Finally a cleanser that doesn’t irritate my skin. I’m a long time Rosacea sufferer who is forever trial and erroring cleansers. At long last I can stop looking. Does everything it claims. Zero irritation and makeup free after using as instructed. I prefer to rinse off but totally not necessary. Thankyou La Roche Posay, just another one of your products to add to my permanent buy list. Looking forward to trying more items from the Toleriane range.

Originaly posted on  larocheposay-au.com

Reply from consumer care 04 September 2024

Hi Klea, Thank you for sharing your fantastic feedback! We're thrilled to hear you've found a new favourite in our Toleriane Gentle Cream Dermo-Cleanser. We pride ourselves in creating products designed for sensitive skin so we’re pleased to hear you can rely on us to provide a non-irritating sunscreen that is compatible with your skin. We hope you can continue to enjoy our range! Best wishes, La Roche-Posay AU/NZ

Colourtherapist

5

1.724076898E12 19 August 2024

Best cleanser I have tried.

Is not tacky or sticky. Does not leave any residue. Leaves my skin feeling clean and fresh.

Originaly posted on  laroche-posay.co.uk

Reply from Community Brand Expert 19 August 2024

Hi there, thank you for your in-depth review. We are so pleased to hear you liked the Mela B3 so much. And it worked well on your skin.

Rockitdumbo

3

1.72087839E12 13 July 2024

Gentle but not a makeup remover

Great product and very gentle but to gentle to remover my Mae up. I wash it off with water and then repeat it too make sure. I don't wear a lot, some bb cream, powder and non waterproof mascara

Originaly posted on  laroche-posay.co.uk

Mrs P

5

1.71933089E12 25 June 2024

Lovely cleanser

I was told by a doctor at the skin clinic to stop using face washes and all moisturisers and makeup and therefore makeup remover in an attempt to calm perioral dermatitis and rosacea. She suggested the toleraine range, and this is alongside taking three months of antibiotics. I was skeptical, especially not using moisturiser, but can honestly say I would not go back. This cleanser is the best thing. I still use water in my face but my skin feels soft and moisturised and has no need for moisturiser. Occasionally I wish I could slather on some cream but as to which one I’m not sure yet. Everything is so expensive!

Originaly posted on  laroche-posay.co.uk

Reply from Community 25 June 2024

Hi there, Thank you for sharing your great feedback with us. We are so pleased to hear that you are enjoying using this product and that it suits your skin perfectly.

ElleG

1

1.728623703E12 11 October 2024

Disappointed

I bought this product based on a recommendation from my aesthetician and the product representation that it cleanses and removes makeup. I wear minimal makeup - essentially concealer and mascara (non waterproof). I followed the instructions but had to cleanse 4 times to remove the mascara. I wanted to love this product but did not find that it lives up to its claims. Sadly I will be returning this product and am not keen to try other products from La Roche Posay.

Originaly posted on  laroche-posay.ca

Reply from La Roche-Posay Consumer Care Centre 13 June 2024

Thank you for reaching out to La Roche-Posay and sharing some feedback with us on our Toleriane Dermo-Cleanser. We are sorry this product didn't meet your expectations. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. We hope you keep trying our products in the future!

penpen

5

1.709308732E12 01 March 2024

recommend

have been using this as a face wash for a number of years excellant

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 01 March 2024

Hi, thanks for reviewing the Toleriane Dermo Cleanser. We're happy to hear you enjoy using this cleanser!

Mel.anie

1

1.708629083E12 22 February 2024

Disappointed

This cleanser did not remove my eye make up in one step. It just smudged it around…it also left my face feeling oily.

Originaly posted on  laroche-posay.ca

Reply from CCC 22 February 2024

Hi there! Thank you for your review on Toleriane Dermo-Cleanser. We are sorry to that the Toleriane Dermo-Cleanser did not meet your expectations. We are happy to share some tips and tricks on applications. Feel free to connect with one of our Online Live Chat Skin Care Experts at your convenience. We are available Monday to Friday from 9 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to assisting you! Take Care, La Roche-Posay Canada

Margu

2

1.70528859E12 15 January 2024

Love this

Toleriane dermo cleanser is my favourite cleanser, it soothes and calms my sensitive skin. Gentle and effective. Love it.

Originaly posted on  laroche-posay.co.uk

Narelle M

4

1.691035442E12 03 August 2023

Feels nice

I've been using this each day and it goes on and lathers quite nicely. Leaves my face feeling nice and smooth

Originaly posted on  larocheposay-au.com

Reply from Consumer Care 03 August 2023

We’re so glad to hear you’re a fan! Thanks for sharing your lovely feedback. Best wishes, La Roche-Posay AU/NZ

mAGGS

5

1.686843169E12 15 June 2023

awesome

I brought this for myself- 45 yo female to cleanse at the end of the day- I am actually sharing it with my 12 yo daughter as her skin was starting to get greasy and spotty- much improved- we are both very happy.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 15 June 2023

Hi there, Thank you for sharing your great feedback on our Toleriane Dermo-Cleanser Wipe-Off Milk. We are pleased to hear that you have been enjoying using this product.

Platypus1

5

1.677919022E12 04 March 2023

Sensitive skin

This is the only face cleanser I have ever found that I don't react to. I have been through multiple cleansers over the years aimed at sensitive skin, and developed burning and peeling and sometimes wheezing with all of them. I have always avoided washing my face, usually just using a bit of water. Because of sensitivities I rarely use makeup so this has been possible. But I wanted to use sunscreen more regularly. After a lot of trial and error, and reactions, I found this. No stripping, no peeling. Minimal ingredients. No smell. I use it as the second part of a cleanse, the first part consists of either mineral oil, or micellar water. This cleanser is too expensive and parting with the money makes me nervous, but this is the only thing which works and there arent any dupes for this. I don't even bother with moisturiser afterwards. Just amazing stuff.

Originaly posted on  laroche-posay.co.uk

Reply from LaRoche Posay Community Expert 04 March 2023

Hi there, Thank you for your review on the Toleriane Dermo-Cleanser Wipe-Off Milk! - Leigh Community Management Expert

Leesa

5

1.678151454E12 07 March 2023

Great gentle cleanser

I love this cleanser. So gentle and calming - definitely a favorite part of my morning routine.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 07 March 2023

Thank you for your wonderful feedback, Leesa! It's lovely to hear you find our Toleriane Gentle Cream Dermo-Cleanser to be gentle and calming on your skin. We hope it can remain a staple in your morning routine! Best wishes, La Roche-Posay AU/NZ

jenb

5

1.677806207E12 03 March 2023

great for a morning cleanse

gentle and a good alternative to mt usual long term cleanser that is similar. i wish they did bigger value products too

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 03 March 2023

We're so pleased to hear your lovely feedback on our Toleriane Gentle Cream Dermo-Cleanser, and will ensure we pass on your comments regarding the packaging! Best wishes, La Roche-Posay AU/NZ

OK Sana

4

1.676160005E12 12 February 2023

Good product. Some concerns.

I like the formula, skin feels fresh and clean, but I found it a bit too thick and sticky after cleaning.

Originaly posted on  laroche-posay.ca

dtd5

1

1.67479514E12 27 January 2023

Unexpected

It got into my eye and it made it turn red and irritated.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 27 January 2023

We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 7am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ

MareeD

5

1.67142219E12 19 December 2022

Great product

Great for sensitive skin, my usual brand went off the market and I was very pleased to find this one.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 19 December 2022

Hi Maree, Thanks so much for sharing your experience with us! All of our products are designed for sensitive skin so we're thrilled to hear your skin has embraced our Toleriane Gentle Cream Dermo-Cleanser. We hope you can continue to enjoy exploring our range! Best wishes, La Roche-Posay AU/NZ

freya

2

1.670650215E12 10 December 2022

Doesn't remove makeup

As a cleanser, this might be fine, but it doesn't remove makeup well. (Dear La Roche-Posay, please don't reply to me with your explanations on how to use it - I am an adult, I do know how to use a cleanser :) The problem is not my cleanser using technique, this is your product not being good at removing makeup). So if you are looking for an actual makeup remover, try their Respectissime Waterproof Eye Make-Up Remover - that one is really good. This one - nope.

Originaly posted on  laroche-posay.ca

Reply from CCC 10 December 2022

Hi Freya, Thank you for your review of Toleriane Dermo-Cleanser. We are sorry to hear that you did not find this product to sufficiently remove your make-up. We are happy to hear that you have had a positive experience with our Respectissime Waterproof Eye Make-Up Remover. Should you be interested in an alternative facial cleanser, our Customer Care team would be happy to assist you, we can be reached at 1-888-577-5226, we are open 9am-5pm EST from Monday to Friday. Take Care, La Roche-Posay Canada

Luci21

5

1.667535478E12 04 November 2022

Love it!

I always love this cleanse, I just hope laroche never change the formula for this product! Since it always happens to their other skincare n not even good one after that “fingercross”

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 04 November 2022

We're delighted to hear you're a fan of our Toleriane Gentle Cream Dermo-Cleanser, Luci! Thanks for sharing your feedback. Best wishes, La Roche-Posay AU/NZ

KateP

3

1.666231133E12 20 October 2022

Disappointed With Performance

I was a bit disappointed with this cleanser. It is quite difficult to remove and I found makeup residue on my towel after using. So, as a makeover remover, it’s not great. I wish the Efficlar H Cleansing Cream was still available.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 20 October 2022

Hi Kate, Thank you for sharing your honest feedback. We are very sorry to hear of your disappointment in our Toleriane Gentle Cream Dermo-Cleanser. For optimal application, we advise patting on our cleanser and massaging into the skin in a circular motion. Ensure you wipe off product with a cotton ball/pad, taking care not to rub. Follow by rinsing the face with water and pat dry. You may also wish to view our new Effaclar H Iso-Biome Cleansing Cream, however please note this hydrating cleanser is not designed for makeup removal. You can find further information, here: https://www.laroche-posay.com.au/our-ranges/effaclar/effaclar-h-iso-biome-wash-200ml/3337875777759.html#tab=description We thank you again for your feedback. Best wishes, La Roche-Posay AU/NZ

BronwynR

2

1.659674566E12 05 August 2022

Disappointed with cleansers + sizes of containers

Neither cleansers remove make-up so I have reverted back to my previous cleanser. The sunscreen is much runnier than the sample product I trialled. Did I order the wrong one ? The moisturiser although good - is not value for money considering just how small the container it is in. A bit disappointing overall with my purchases.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 05 August 2022

Thank you for taking the time to share your experience with us. We’re sorry to hear of your disappointment in our products, and will pass on your feedback regarding the packaging. When using our Toleriane Gentle Cream Dermo-Cleanser, please note for optimal make-up removal, some prefer to apply our cream cleanser directly to dry skin. Ensure you pat on and massage the cleanser in circular motions, with fingertips, followed by carefully and thoroughly wiping off excess product. Additionally, you may wish to include a second cleanser to ensure excess makeup is removed. With regard to the runny texture of our sunscreen, we always advise to shake well before use. However, our team of brand experts would welcome the opportunity to better understand your experience, and would gladly advise on a sunscreen and cleanser to best suit your needs. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-6pm AEST, Mon to Fri). We hope this assists, and appreciate your feedback. Best wishes, La Roche-Posay AU/NZ

db411

5

1.659014795E12 28 July 2022

Amazing basic cleanser

Absolutely love this cleanser. It leaves my skin feeling very clean and soft. Bonus that it doesn’t irritate my eyes at all. I have combination, sensitive skin that is prone to the occasional spot. Harsh cleansers do my skin no favours and this one is perfect. I’ve repurchased this 3 times now. I love the 400ml bottle with the pump as it’s so convenient to use.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 28 July 2022

We're so pleased to hear the Toleriane Dermo-Cleanser Wipe Off Milk doesn't irritate your eyes and this is ultra gentle on your sensitive skin. Thanks for your review!

Susan Z.

5

1.658293203E12 20 July 2022

Simple cleanser does the job right!

(This review was collected as part of a promotion.) Toleriane Dermo-Cleanser is light, and cleans perfectly leaving my skin soft, not irritating at all.

Originaly posted on  laroche-posay.ca

SC1306

5

1.655136777E12 13 June 2022

Tried and true

I tend to try different cleansers but always end up reverting to this one as I know it's gentle and won't strip my skin. I do need to go in with micellar water beforehand when wearing makeup and SPF but that is to be expected with a gentle wipe-off cleanser. Highly recommend!

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 13 June 2022

Hi there, thank you for taking the time to review the Toleriane Dermo-Cleanser Wipe-Off Milk. It's great to hear you enjoy using it and we appreciate your feedback. We are so happy that it is gentle on your skin!

ujzbjzb

1

1.65318938E12 22 May 2022

Greasy residue, do not buy

Left a greasy residue that can't be washed away.. The site doesn't offer free returns so my money was wasted.

Originaly posted on  laroche-posay.ca

Reply from CCC 22 May 2022

Hi there, Thank you for your review of Toleriane Dermo-Cleanser. We are sorry to hear that you found this unique, cream-based cleanser to leave a greasy residue on your skin. This unique formula can be tissued off or rinsed off. If you prefer a traditional wash-off cleanser, may we recommend Toleriane Caring Wash https://www.laroche-posay.ca/en/face-care/face-range/face-toleriane/toleriane-caring-wash/3337875570404.html?cgid=face-toleriane Take Care, La Roche-Posay Canada

Claire_84

5

1.658490423E12 22 July 2022

Gentle cleanser

Love this cleanser and have been using it religiously for the last year. My skin became very senstive after wearing harsh PPE as an ICU nurse. This cleanser was gentle on my skin but still left with me with fresh and clean skin

Originaly posted on  larocheposay-au.com

Sheila

4

1.649739604E12 12 April 2022

Gentle and scent free

I like the product, no more break outs but I feel I have to use a lot to get all my make up off

Originaly posted on  laroche-posay.ca

Lizm123

5

1.656102758E12 24 June 2022

Cleanser

This cleansed my skin very well without causing any irritation or effecting my sensitivity which I'm so grateful for.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 11 March 2022

Hi there, thank you for taking the time to review the Toleriane Dermo-Cleanser Wipe-Off Milk. It's great to hear you enjoy using it and we appreciate your feedback. We are so happy that it cleansed your skin very well without causing any irritation!

Sal123

5

1.646555594E12 06 March 2022

Great for sensitive skin

Feels nice and didn’t cause any irritation can even remove eye makeup gently

Originaly posted on  laroche-posay.co.uk

Reply from LaRoche Posay Community Expert 06 March 2022

Hi Sal, Thank you for your lovely review on the Toleriane Foaming Gel Cleanser !

Aunty 50

5

1.645293881E12 19 February 2022

Love this

I have used this for several years really good for cleansing my sensitive skin

Originaly posted on  laroche-posay.co.uk

Reply from LaRoche Posay Community Expert 19 February 2022

Hi there, Thank you for your lovely review on the Toleriane Dermo-Cleanser Wipe-Off Milk !

Nico

1

1.641482019E12 06 January 2022

Not happy at all!

I bought this product sometime ago and I used it for 2 weeks as I had to stop because it doesn’t clean my face, leaving debris and red patches around my eyes. now I have tried again and for my surprise it happens again.

Originaly posted on  laroche-posay.co.uk

Reply from LRP 06 January 2022

Hi Nico, thank you for trying our Toleriane Dermo-Cleanser and your honest review. We're sorry to hear that you haven't had the best experience using it. Please contact our team at [email protected], and they will be more than happy to assist you with this matter.

DMF50

5

1.636065473E12 04 November 2021

Great Milk Cleanser

I have been using this cleanser since last year when lock down started. I usually use a facial wash however when we went into lock down last year my skin literally dried out over night and became very sensitive. This facial milk is great for taking off make up and general cleansing, it does not irritate my skin and is no greasy so a great all round product.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 04 November 2021

Hi, thank you for your lovely feedback on the Toleriane Dermo-Cleanser Wipe Off Milk. It's great to hear that it doesn't irritate your sensitive skin and doesn't leave the skin feeling greasy.

Anonymous

5

1.635311634E12 27 October 2021

Clean, refreshes and no fragrance - love it

Got a trial size and loved this product. Feels great on skin, clean, refreshes without stripping the skin. Would strongly recommend

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 27 October 2021

We're thrilled to hear you're a fan of our Toleriane Dermo Cleanser. Thank you for sharing your feedback! Best wishes, La Roche-Posay AU/NZ

Chantel

5

1.634188231E12 14 October 2021

lifesaver for sensitive eyes & skin!

a gentle cleanser and makeup remover i can’t recommend more. I have sensitive eyes and need to remove makeup including mascara in evenings with something no irritating or i wake up with frog eyes! this soothing cleanser is beautifully unscented, a lovely texture, and once massaged into skin, removes everything. I rinse then use a warm chamois to be sure i’m squeaky clean. Skin feels moisturised and fresh, even before serum and moisturiser.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 14 October 2021

Hi Chantel, Thank you so much for sharing your wonderful feedback on our Toleriane Dermo Cleanser. We're so happy to hear you've found a cleansing solution for your sensitive eyes. Best wishes, La Roche-Posay AU/NZ

sueh

1

1.698961654E12 02 November 2023

first disappointment with La Roche

I bought this product to use when not using my wash off cleanser. It left my skin feeling dry and tight and even when following with my usual eye and face creams , in the morning my face felt un nourished.

Originaly posted on  laroche-posay.co.uk

Zula

5

1.628867742E12 13 August 2021

Toleriane dermo cleanser

Really love this product my skin feels really clean and love the delicate smell highly recommended

Originaly posted on  laroche-posay.co.uk

Reply from La Roche-Posay Community Expert 12 August 2021

Hello Zula, thank you for this amazing feedback. We are so happy to hear that you love our Toleriane Dermo-Cleanser Wipe-Off Milk. -Amanda

Grover

5

1.623330328E12 10 June 2021

Rosacea

Have been using this a few months now , As I have rosacea. I wish I had found this years ago it’s fantastic, Best eye makeup remover, No after affects ,ie swollen eyes or stinging either . I have rosacea in my eyes too . Fantastic product 10/10 .

Originaly posted on  laroche-posay.co.uk

Reply from La Roche Posay Community expert 10 June 2021

Hi there, thank you for your positive feedback on our Toleriane Dermo-Cleanser we are delighted it has worked so well for you. We appreciate your positive feedback.

Char

4

1.622820801E12 04 June 2021

Brilliant

Started buying this last year and haven’t stopped since ! Addicted !!

Originaly posted on  laroche-posay.co.uk

Reply from La Roche Posay Community Expert 04 June 2021

Thank you for being so loyal to our product, we hope you continue to use it for many years to come! - Liri

Kml65

4

1.623079979E12 07 June 2021

Disappointed at first

I bought this cleanser as it is designed to help with redness. The first few weeks of using it I hadn’t bothered buying it. But I have since noted my skin seems less red. I agree with other reviews about the greasy feeling, but I seem to have sorted that by using muslin cloths to wash away the cleanser. All I need now is to workout a wrinkle miracle cure

Originaly posted on  laroche-posay.co.uk

Reply from La Roche Posay Community Expert 07 June 2021

You were right to use a muslin cloth as this is a wipe-off cleanser. We are glad to hear you're willing to invest in this product and hope you continue to love the results. For anti ageing, you can try our 0.3% Retinol + Vitamin B3 Serum which is designed to reduce signs of ageing. https://www.laroche-posay.co.uk/en_GB/signs-of-ageing -Liri

NonieB

5

1.617273411E12 01 April 2021

Perfect

I have extreamly sensitive skin and acne rosacea, this easily cleanses all over without the slightest bit of stinging, it's definitely a keeper for my skin care range.

Originaly posted on  laroche-posay.co.uk

Reply from LaRoche-Posay Community Expert 01 April 2021

Hi there, thank you for your positive review on Toleriane Dermo-Cleanser. We are pleased that it is now a staple product in your routine. - Charlotte

Pars

5

1.589243722E12 12 May 2020

Lovely gentle and hydrating

I bought this 2 days ago and I'm very impressed. It gives a gentle clean and leaves my skin feeling hydrated and lightly moisturised. It's got a nice soft creamy texture and doesn't foam, which I like. Doesn't irritate my skin either.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 12 May 2020

Hi Sarah, We're delighted to hear you're impressed with the Toleriane Dermo-Cleanser! Many thanks for sharing your feedback. We hope you continue to enjoy your skincare journey with La Roche-Posay.

Anna

2

1.587966526E12 27 April 2020

Good for morning but not for night

I have been happily using Clinique for years but decided to try La Roche-Posay after a recent perioral dermatitis (rosacea) break out. I am also using several prescription skin treatments including Retrieve, Epiduo and Rozac so my skin is quite fragile and sensitive. I chose this particular cleanser because the packaging said it was suitable for face AND eyes whereas others said they were not suitable for eyes. This is a nice morning cleanser as it leaves my skin feeling soft and smooth however, I am disappointed with it as a night cleanser. Even after a double cleanse, rinsing with water and a face washer there is still makeup residue on the toner cotton pad. Perhaps this is more suitable for people who don’t wear make up.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 27 April 2020

Hi Anna, Thank you for your feedback. We're sorry to hear you do not find the Toleriane Dermo-Cleanser suitable for evening use. You may wish to look at the Toleriane Caring Wash for normal to dry sensitive skin or the Foaming Gel for very sensitive, easily irritated skin. You can read about both here: http://bit.ly/-TolerianeUltra You are correct, however, that with these the eye area should be avoided and an eye makeup remover for sensitive eyes is required. We have a micellar water cleansing range you may also wish to explore: http://bit.ly/LRP_Micellar As your situation sounds quite complex, we would recommend consulting with your dermatologist or healthcare provider for advice specific to your situation. Best wishes, La Roche-Posay

Redhatlady

5

1.587445202E12 21 April 2020

Excellent product

(This review was collected as part of a promotion.) This product makes my face so soft. It took all the dryness away

Originaly posted on  laroche-posay.ca

JWall

3

1.644284486E12 08 February 2022

Pore clogging ingredients

I love that it is gentle on sensitive skin but I wish that it didn't contain known pore cloggers such as Ethylhexyl Palmitate...it's hard to find acne safe products for sensitive skin. Guess I need to continue searching...

Originaly posted on  laroche-posay.ca

CharReed

5

1.62859123E12 10 August 2021

soothing and very cleansing

I have used this cleanser for over 12 months now. I have sensitive skin and it is very gentle, but also very cleansing - It will remove all of my make-up and my skin feels soft afterwards. I use it in combination with other La Roche-Posay products and receive compliments upon my skin.

Originaly posted on  laroche-posay.co.uk

Kate

2

1.698961651E12 02 November 2023

Sadly irritating for me

I bought this along with the Toleriane night and day cream. The texture is nice, but that's the only good thing I can say. My skin is now red, flaky, and itchy rosacea spots are coming out. I have been using it for 3 weeks.

Originaly posted on  laroche-posay.co.uk

Alice

5

1.62859123E12 10 August 2021

Amazing

Just bought it for 2 weeks now... and I love it!! Xx

Originaly posted on  laroche-posay.co.uk

Kat1412

5

1.544552999E12 11 December 2018

Best for sensitive skin

I have been using this cleanser since last year, and I hope that La Roche-Posay never discontinues it! I have rosacea and extremely sensitive skin - up until finding this cleanser, I had tried lots of different types but all would flare up my redness or cause my skin to sting, or dry it out. It's lovely to use - a silky cream consistency that is easily to wash off, and if my skin is feeling too sensitive for that, I remove it with a cotton wool pad and it still leaves my skin feeling clean. I would recommend this to anyone who has sensitive, and problematic skin issues like rosacea!

Originaly posted on  laroche-posay.co.uk

suecoo66

5

1.62859123E12 10 August 2021

Great for allergic skin

For several years I've suffered with contact dermatitis due to allergies and thought I'd never find a cleanser I could use. I couldn't even use baby lotion or simple face wipes. I got a sample of this so decided to give it a try and haven't looked back since. It's not cheap but it's worth it if you are limited what you can use. It leaves your skin feeling nice and soft too. I've now also got a La Roche moisturiser.

Originaly posted on  laroche-posay.co.uk

lyndseyemma84

5

1.62859123E12 10 August 2021

Fantastic Cleanser

I tried the Toleraine range when I was at my wits end with my red, tight and flaky skin. The cleanser is the first I have used that hasn't stung and, together with the other products has made an amazing difference to my skin.

Originaly posted on  laroche-posay.co.uk

    TOLERIANE DERMO CLEANSER 200ML Product code : 3433422406599

    La Roche Posay - TOLERIANE

    4 93 reviews
    A Wipe-Off Milk Cleanser For Sensitive, Intolerant Or Even Allergy-Prone Skin.

    Read less