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TOLERIANE SENSITIVE RICH - Moisturisers | L'Oréal Dermatological Beauty Partner Shop
Description
Toleriane Sensitive Riche. Soothing, protective moisturiser. An Intensely hydrating and calming moisturiser for very dry and intolerant skin. A dermatological breakthrough in skin hydration. Safe, even for babies.
How To
Apply to the whole face and neck morning and evening. Avoid eye contour. Ask for more information about this product
Ingredients
AQUA / WATER • ISOCETYL STEARATE • COCO-CAPRYLATE/CAPRATE • SQUALANE • BUTYROSPERMUM PARKII BUTTER / SHEA BUTTER • GLYCERIN • PROPANEDIOL • CETYL ALCOHOL • ALUMINUM STARCH OCTENYLSUCCINATE • GLYCERYL STEARATE • PENTYLENE GLYCOL • PEG-100 STEARATE • NIACINAMIDE • CETEARYL ALCOHOL • SODIUM HYDROXIDE • CAPRYLYL GLYCOL • CITRIC ACID • ACRYLATES/C10-30 ALKYL ACRYLATE CROSSPOLYMER

Ratings & Reviews

70 reviews
5 stars
( 48)
4 stars
( 8)
3 stars
( 4)
2 stars
( 0)
1 star
( 10)
4
4.2 / 5 stars

Marcia

5

1.778130008E12 07 May 2026

This product is a dream!

This product is a dream! I have always suffered from dry red skin. This cream has made such a difference. My skin is consistently less red and more smooth. I love it! Can you please make it in a larger tube with a pump nozzle? Thank you!

Originaly posted on  Sampler

Esther B.

5

1.767420008E12 03 January 2026

Essentielle!

Une texture riche, mais sans lourdeur. Hydrate merveilleusement bien. Une crème essentielle, particulièrement en hiver.

Originaly posted on  laroche-posay.ca

Juliass

5

1.766382463E12 22 December 2025

Works like a dream for winter

Amazing. Wish it was in a bigger tube but you don't need a lot. Works like a dream

Originaly posted on  laroche-posay.ca

Mary Frances

5

1.766382471E12 22 December 2025

Gentle and effective

Love these products. They are gentle and effective, especially for someone like me who suffers from rosacea.

Originaly posted on  laroche-posay.ca

Kim74

1

1.766382547E12 22 December 2025

Not for sensitive skin

This should not be branded for sensitive skin given it contains balsam of Peru which is a significant irritant. Caused a major allergic reaction because it is not clear in the ingredient listing that butyrospermum parkii butter is actually balsamic of Peru. Took two weeks for my skin to recover.

Originaly posted on  laroche-posay.ca

Reply from BEC 20 November 2025

We are sorry about your experience with our Toleriane Sensitive Riche. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.

Lilas

5

1.766382544E12 22 December 2025

Peau trés douce

[Cet avis a été recueilli dans le cadre d’une promotion.] Laisse la peau Douce non grasse. Satisfaite de l achat

Originaly posted on  laroche-posay.ca

Emily from Canada

5

1.766382541E12 22 December 2025

No pimples, nor dryness. Great for winter!

This creme is great. I find that the key to getting a nice even layer without being too greasy/thick is to put a little bit on your hands with a little bit of water, and apply it while slightly diluted. It's perfect for dryer winter! My face has appreciated it ✌️😻

Originaly posted on  laroche-posay.ca

Brim

3

1.76105693E12 21 October 2025

Needs better package

It works but man do i dislike the packaging. Love the glass package of your other cream but I like this face cream more. I don't buy it because the packaging is hard to get all the cream out.

Originaly posted on  laroche-posay.ca

Reply from BEC 16 September 2025

Thank you for your feedback on our Toleriane Sensitive Riche. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We will be sure to forward your comments to our team for review.

CarineJ

4

1.766382557E12 22 December 2025

Good

(This review was collected as part of a promotion.) Good product. Skin feeling healthier since use oft the product

Originaly posted on  laroche-posay.ca

Avaa

5

1.766382559E12 22 December 2025

Great for my Extremely Sensitive Skin

The only facial moisturizer that is gentle and moisturizing enough for my extremely sensitive skin.

Originaly posted on  laroche-posay.ca

60 yrs

4

1.750631386E12 22 June 2025

Lovely but tiny size

Lovely cream. Perfect for my ultra-sensitive, very fair, flush-prone, 60 year old skin. But the size of the plastic tube is ridiculously tiny. Please make bigger sizes!

Originaly posted on  laroche-posay.co.uk

Reply from brand community expert 27 March 2025

Hi there, thank you so much for taking the time to share your review on the Toleriane Sensitive Skin Moisturiser. So pleased you found this perfect for your sensitive skin :)

Hannah from London

4

1.758972507E12 27 September 2025

Please improve packaging as product is awesome

I absolutely love this moisturiser as it is thick (in a luxurious absorbing way) and gentle. My skin has a great glow when I am using it. However, the packaging lets the product down. Please can it also come in a bigger tube and please can you make it easier to get the last bits out.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 19 March 2025

Hi there, Thank you for taking the time to share your great feedback with us on our Toleriane Sensitive Skin Moisturiser. We are pleased to hear that your skin was left glowing after use.

Christina S

5

1.732600803E12 26 November 2024

Extra layer of protection from the cold

This is a great addition to my skin care routine for the colder months. It gives me that extra layer of moisture and protection from the cold. Especially since I’m prone to dry skin and patches of eczema. Very happy I gave this a try.

Originaly posted on  laroche-posay.ca

Cat55

5

1.745324423E12 22 April 2025

The best moisturizer

I love this moisturizer. It's the best I've ever used and works so well with my dry skin. Just wish it came in a bigger tube. Less plastic!

Originaly posted on  laroche-posay.ca

Goggie

5

1.76579462E12 15 December 2025

WASTEFUL

I love this moisturiser because it seems to soothe my sensitive, allergy prone skin but I'm horrified by the amount of cream that could be wasted due to being unable to squeeze the tube when it's nearly empty. I cut off the bottom of the tube and found an unacceptable amount still in the tube. Perhaps it's a design fault ?

Originaly posted on  laroche-posay.co.uk

Reply from Brand community expert 18 November 2024

Hi there, thank you so much for taking the time to share your review on the Effaclar Duo+M: Anti-Blemish Corrective Gel Moisturiser. So glad to hear you love this and you was able to cut open the tube to apply the rest of the product

Mm11

5

1.727820321E12 01 October 2024

BEST MOISTURISER EVER

Genuinely the best. I had severe sunburn in my face and after applying this product it was gone in ONE day. Always hydrates my skin. I wish there was a larger size.

Originaly posted on  larocheposay-au.com

Reply from consumer care 31 May 2024

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear you've found a new favourite in our Toleriane Sensitive Riche Prebiotic Cream. We pride ourselves in creating products designed for sensitive skin so we’re pleased to hear you notice positive changes in your skin after application. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ

jh27

3

1.744517087E12 13 April 2025

just average

its ok. average. not a rich moisture. just moderate. good for day use. not enough moisture for a night cream. falls inferior to other brands such as biotherm or kiehls.

Originaly posted on  laroche-posay.ca

Reply from CCC 13 April 2024

Hi there! Thank you for your review on Toleriane Sensitive Riche. We are sorry to hear that the Toleriane Sensitive Rihce did not meet your expectations. We are happy to show you some tips and tricks for applications. Feel free to connect with one of our Online Live Chat Skin Care Experts at your convenience. We are available Monday to Friday from 9 AM to 9 PM EST and on Saturday and Sunday from 12 PM to 8 PM EST. We look forward to assisting you! Take Care, La Roche-Posay Canada

Liseth

5

1.744517097E12 13 April 2025

Good for acne and redness pron skin

Excellent for redness and acne pron skin. Good for skin barrier.

Originaly posted on  laroche-posay.ca

Justine_H

1

1.745324463E12 22 April 2025

L'impression qu'elle assèche ma peau

J'ai voulu tester cette crème à la recherche d'une crème pour le visage. J'utilise habituellement Lipikar pour le corps qui me convient très bien. Par contre, cette crème n'hydrate pas du tout mon visage et j'ai même l'impression qu'elle l'assèche d'une façon étrange, c'est comme si je pelais du visage, notamment sur le front. J'ai du arrêter de l'utiliser. Celle pour UV me causait des démangeaisons donc je vais éviter cette ligne de produits.

Originaly posted on  laroche-posay.ca

Hollys

5

1.705926667E12 22 January 2024

Best for dry skin

This one is my favourite out of the ones I’ve tried from La Roche Posay. It’s thicker and more moisturising than their other face creams. Doesn’t make my sensitive skin flare up.

Originaly posted on  laroche-posay.co.uk

IrinaPtichka

5

1.730708299E12 04 November 2024

Finally found my best moisturizer ever.

I simply fell in love with this cream. My skin is very well hydrated and absolutely no feeling of tightness. I was looking for a substitute of my favorite moisturizer (Hydrix by Lancôme. Now you know how old I am...) This moisturizer is absolutely equal to the legendary hydrating cream.

Originaly posted on  laroche-posay.ca

Rosalie

4

1.702101605E12 09 December 2023

Rosaliac riche

[Cet avis a été recueilli dans le cadre d’une promotion.] Bonne crème pour peaux sensibles mais je préférais Rosaliac riche.

Originaly posted on  laroche-posay.ca

HelenC

5

1.701351606E12 30 November 2023

Best cream for dry skin!

Amazing cream, so rich and thick. I wish it came in a larger format! 40g goes so quickly!

Originaly posted on  laroche-posay.ca

Sandra01

5

1.70586451E12 21 January 2024

Crème extraordinaire

J’ai acheté cette crème hydratante et je l’adore vraiment. Texture très hydratante sans laisser de sensation de gras sur la peau.

Originaly posted on  laroche-posay.ca

Shaz71c

5

1.697753826E12 19 October 2023

Great moisturiser

This has been so great for my skin it’s so hydrating and just perfect for my skin.A little goes a long way

Originaly posted on  laroche-posay.co.uk

jess0101

5

1.745324506E12 22 April 2025

Nourishing for dry & dehydrated skin!

My dry & dehydrated skin loves this moisturizer! It does a great job at nourishing the skin, while not feeling thick or tacky. My only issue, however, is the size. Although I only apply a small amount each time, I strongly suggest increasing the amount of product that comes per tube. 40 mL is very easy to quickly go through. I understand that this would probably mean an increase in price, but this is something I am willing to accept in exchange for more product. Perhaps having different sizing options available would be useful for customers.

Originaly posted on  laroche-posay.ca

Lulusunshine

4

1.68965144E12 18 July 2023

Great for sensitive skin…

I have VERY sensitive skin so always had a reaction to most moisturiser I’ve used however decided to buy higher brand to try and loved this cream.. my skin felt moisturised. I would use the crème one for morning and Riche for night. I am currently on my second bottles but I have noticed there’s a smell now unlike the first bottle. I hope the formula has not changed as it would be a pity if I was to get a reaction.

Originaly posted on  larocheposay-au.com

Reply from Consumer Care 18 July 2023

We're so glad to hear your skin has embraced our Toleriane Riche Prebiotic - thank you for taking the time to share your experience with us! We can confirm there has been no formula change and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ

Gabby2020

5

1.727820364E12 01 October 2024

Love this!

Love this cream but a larger size would be great please!

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 07 July 2023

Thank you sharing! We are so glad to hear about your experience with our Toleriane Sensitive Riche Prebiotic Cream and will pass on your feedback regarding the product size. Best wishes, La Roche-Posay AU/NZ

Catsbythesea

3

1.74066724E12 27 February 2025

Is this as good as rosaliac uv riche moisturiser

Does this work as well as the rosaliac uv riche moisturiser that they don’t do anymore. I had been using it for a few years and am gutted they don’t do it. Worried about trying it on my sensitive skin.

Originaly posted on  laroche-posay.co.uk

Alaska

5

1.681966805E12 20 April 2023

Me

Perfect moisturizer for winter. Gentle and soothing

Originaly posted on  laroche-posay.ca

Michymoo79

5

1.750631783E12 22 June 2025

Moisturising

I bought this cream after trying the Sensitive Crème as it wasn’t moisturising enough for my slightly dryer skin. I’m glad I did as it’s definitely made it easier to apply foundation after application. I will buy this again.

Originaly posted on  laroche-posay.co.uk

Reply from Community Management Expert 07 April 2023

Thanks for the lovely review on the Toleriane Riche. We're so pleased this has helped your dry skin!

PrairieGirl

5

1.677706212E12 01 March 2023

Instant relief

I didn’t realize my skin was dehydrated until this.

Originaly posted on  laroche-posay.ca

Sara8260

5

1.676354402E12 14 February 2023

Perfect

(This review was collected as part of a promotion.) This product help my skin to be more moisturizing. I love it

Originaly posted on  laroche-posay.ca

Marie-Lisa

5

1.674885605E12 28 January 2023

Parfaite pour les enfants qui aiment jouer dehors

[Cet avis a été recueilli dans le cadre d’une promotion.] Elle fait super bien pour mes enfants qui adorent jouer dehors! Par temps froid, on se met une petite couche sans tout l’étendre et ça protège bien.

Originaly posted on  laroche-posay.ca

Laure G

5

1.674021603E12 18 January 2023

geniale

[Cet avis a été recueilli dans le cadre d’une promotion.] texture parfaite, vraiment efficace sur ma peau sensible et acneique, ideale pour l'hiver

Originaly posted on  laroche-posay.ca

WM54

5

1.673589603E12 13 January 2023

People comment on how healthy I look.

I live in a dry climate and since using this product, my skin is soft and glowing. I look younger and healthier. I have thrown out all my old products and ordered only LaRoche-Posay products.

Originaly posted on  laroche-posay.ca

KimberlyC

5

1.673267406E12 09 January 2023

Fabulous!

Great for dry skin common during Canadian winters!

Originaly posted on  laroche-posay.ca

Richa1189

5

1.768344305E12 13 January 2026

Super effective winter cream for all skin types!!

Great winter cream love its texture and effectiveness. Defenitely a 10/10

Originaly posted on  laroche-posay.ca

Cherry Bobbins

5

1.68873952E12 07 July 2023

Hydrating heaven

Fabulous moisturiser BUT needs to be in a larger package. Lovely, hydrating and makes my sensitive skin feel calm

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay 09 November 2022

Thank you for your wonderful feedback. We're so pleased to hear your sensitive skin has embraced our Toleriane Sensitive Riche Prebiotic Cream, and we'll ensure we pass on your feedback regarding the product size. Best wishes, La Roche-Posay AU/NZ

Nicole Di Lallo

4

1.668468312E12 14 November 2022

Would recommand these products good Price

Actually my Daughter uses this Product Also she used other Product from your comptant I also bought and like the feeling on the skin

Originaly posted on  laroche-posay.ca

Hanna22

5

1.653541203E12 26 May 2022

This brand is amazing I love it honestly

This product this product is literally amazing I can’t leave without it

Originaly posted on  laroche-posay.ca

BevyJ

5

1.652936402E12 19 May 2022

Great product!

This product is non- irritating and definitely moisturizers my very sensitive skin. I can feel and see a difference using this moisturizer.

Originaly posted on  laroche-posay.ca

Risa

5

1.652072402E12 09 May 2022

great moisturizer!

great moisturizer! doesnt leave a greasy feeling!!

Originaly posted on  laroche-posay.ca

Niloofar

5

1.681292274E12 12 April 2023

My favourite moisturizer

This is my most favourite moisturizer , rich and suitable for sensitive dry skin . Everyone with Normal to dry or sensitive and dry skin can use this moisturizer . I personally use it at night as part of my bed time routine after applying retinoid or Lactic acid .Since it does not have hyaluronic acid it can be one of the best moisturizer to be used after retinoid or in general Vitamin A family .It contains Ceramide which helps with moisturizing the surface of the skin through the deep layer. It also has Niacinamide which hepls with the skin barrier .Simply amazing !!!

Originaly posted on  laroche-posay.ca

MamieJo

5

1.646719205E12 08 March 2022

J’afore

[Cet avis a été recueilli dans le cadre d’une promotion.] Hydratante à souhait et non graisseuse. La perfection faite crème!

Originaly posted on  laroche-posay.ca

E Roy

5

1.641967203E12 12 January 2022

Great sensitive face cream!

Hubby is supper sensitive, and this is like heaven he said lol

Originaly posted on  laroche-posay.ca

Mel86

4

1.636427364E12 09 November 2021

Pretty happy

I bought this about a week ago. It's lovely on my skin. Is this the same as the double repair moisturizer in the US? I can't seem to find it in Australia....

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 09 November 2021

Hello, We're so glad you're enjoying the Toleriane Sensitive Riche. There is not an exact formula match for Toleriane Double Repair Moisturiser in Australia. It’s a bit of a mix of Toleriane Sensitive and Toleriane Sensitive Riche. Here is a link to Toleriane Sensitive should it be of interest to you: http://bit.ly/LRP_TolerianeSensitive Best wishes La Roche-Posay AU/NZ

Lulu

5

1.632738262E12 27 September 2021

Amazing calm soothing. Try it to believe it!

Instantly calming, soothing and hydrating. Perfect for combination sensitive skin during cold windy winter. I use this a few nights a week and it doesn't make my combination skin break out. It is so affordable, you will not believe the results! I used to buy expensive heavy creams for my Winter skin routine, but now I will not trust anything else. Believe the hype! This is a tube of amazing skin!

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 27 September 2021

Hi Lulu, Thank you for your wonderful feedback on our Toleriane Sensitive Riche Facial Moisturiser. We're thrilled to hear it's a new go-to for your winter skincare routine! Best wishes, La Roche-Posay AU/NZ

Anonymous

5

1.63352176E12 06 October 2021

Favourite new cleanser!

This product has literally saved my skin! I suffer from Rosacea & have sensitive skin. I have tried many cleansers that say they will reduce redness yet didn’t help my skin. This hands down is the best cleanser I’ve ever used . So gentle & leaves my skin feeling much calmer . Doesn’t irritate my skin like many other skincare brands I’ve tried. Thankyou! I will be a customer for life!

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 06 October 2021

Thank you so much for sharing your fantastic feedback. We're thrilled to hear you're a fan of our Toleriane range for sensitive skin. Best wishes, La Roche-Posay AU/NZ

dp14

5

1.638970996E12 08 December 2021

Excellent Product

My face feels dewy and soft with this cream. I am very sensitive to many creams and this one has proven to be a winner for my skin. What I don’t like is the tube packaging. I would prefer a pump.

Originaly posted on  laroche-posay.ca

Erica

5

1.649079813E12 04 April 2022

LOVE

It’s perfect. Hydrates without causing breakouts and plumps the skin. Absolutely love.

Originaly posted on  laroche-posay.ca

melissacanada

5

1.649079839E12 04 April 2022

work well

Very good product. It's a good moisturizer for the night.

Originaly posted on  laroche-posay.ca

Anonymous

5

1.642974292E12 23 January 2022

Perfect

The perfect moisturizer for dry, sensitive skin — which tends to be exacerbated by pregnancy.

Originaly posted on  laroche-posay.ca

jeky0221

1

1.730342986E12 31 October 2024

STOP changing the fromula!!!!

This product used to be an alcohol-free, and it was perfect for my sensitive skin. I'm super sensitive to fragrance AND alcohol. It is unbelievably difficult to find any product without these two and La roche-posay (specifically this toleriane sesitive) was my ONLY hope!! but the from sometime alcohol was in the ingredient list and I had to use "Toleriane sensitive creme" (alcohol-free). Now Toleriane sensitive creme is not available anywhere and all of your products contain alcohol. I don't know where to find the alcohol free, fragrance free product now, if there is any.. Can you go back to the old one and stop changing the formula?

Originaly posted on  laroche-posay.ca

Reply from Consumer Care 09 November 2020

Hi Jeky, Thank you for sharing your experience with Toleriane Sensitive Riche. Please let us reassure you that Toleriane Sensitive Riche has not been reformulated since it's launch in 2018. You are right, it does contain cetyl and cetearyl alcohol which are fatty alcohols and multitasking ingredients that stabilize the formula and act as an emollient for the skin. If you would prefer to have no type of alcohol, even non-drying ones we are happy to let you know that Toleriane Sensitive Creme and Toleriane Sensitive Fluide both are completely alcohol-free. Here is the link to Toleriane Sensitive Creme for your convenience, which is an alcohol-free and fragrance-free formula: https://www.laroche-posay.ca/en/ranges/ranges-face-care/toleriane/toleriane-sensitive/3337875578486.html?cgid=toleriane Thank you again for taking the time to share your feedback, we appreciate it. Take care, La Roche-Posay Canada

jinnie69

1

1.598944994E12 01 September 2020

Irritates skin

Very disappointed. This has made my skin worse and has a strange smell. I have no reaction and love the non rich formula which soothes the skin immediately. Please advise what is the difference in the formula.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 01 September 2020

Hi Jinnie, We are very sorry to hear of your experience with the Toleriane Sensitive Riche Facial Moisturiser. We can confirm that, like the Sensitive formula it is fragrance-free, but has a richer formula for dry, sensitive skin. La Roche-Posay is designed for sensitive skin so we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction or can continue use. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). Best wishes, La Roche-Posay AU/NZ

Emerlyn

3

1.621980814E12 25 May 2021

Muy pesada, quizás mejor en piel extremadamente se

En mi piel la sentí muy pesada, me dio una sensación de calor al colocarla, mi piel es mixta con tendencia acneica, si tienes piel muy seca quizás sea bien para ti.

Originaly posted on  laroche-posay.ca

Snowy23

1

1.730343071E12 31 October 2024

Not sensitive enough

I normally get the non-rich version but thought I would give the new rich version a try Every time I use it, I turn red as a tomato, which doesn't happen with the original. :(

Originaly posted on  laroche-posay.ca

TalaStar

4

1.588654928E12 05 May 2020

Where are the ceramides in the ingredient list?

I've used this and it's pretty good. It's described as a product with ceramides, however ceramides seem not to be listed in ths ingredients. Can you point it out and explain what derivative of ceramides are there?

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 05 May 2020

Our apologies. There was a mis-print. Ceramides are only present in the Toleriane Sensitive Moisturiser, not the Sensitive Riche. We hope this hasn't inconvenienced you. Best wishes, La Roche-Posay

Minty

1

1.698696365E12 30 October 2023

Caused terrible redness, itchiness and irritation

I purchased this product last week, was hoping it could help to rescue my dry skin after winter and the changing weather. However, 2 seconds after the first application, my face started to itch, my cheeks turned red, and the skin close to my eyebrows and jaws started having some red lumps. It was pretty scary. I thought it was just a reaction when we use a product for the 1st time. I gave it another try the morning after. The same reactions occurred again, people at work kept asking me if I was ok as my face looked so red. Then the worst thing is in the afternoon when I came home from work, my hubby opened the door and he was horrified when he saw me, he asked what’s the matter because my whole face looked sooooo red and there were lots of rashes and lumps all over my face. I was absolutely scared of seeing my face in the mirror. I had to stop using it on my face, but decided to give it the last chance by testing it on my arms. Oh my goodness, 30 mins after applying this cream on my arms, they also turned red and started itching, just as how my face reacted to it before. I am extremely disappointed with this product and not sure what they put in there to make my skin react to it so badly this way. My skin didn’t ever react to any product this way. I rarely have pimples, most of the time my skin is smooth and radiant, just dry sometimes when the weather changes. I truly need an explanation from La Roche Posay because what it claims to help sensitive skin is completely different from what I experienced. I really hope La Roche Posay will take some REAL action on this issue, as I would hate to see anyone else affected in a similar way to my experience.

Originaly posted on  larocheposay-au.com

rose

1

1.57250511E12 31 October 2019

Please bring back the old one

I was so in love with Toleriane Riche, this Toleriane Sensitive Riche is too rich and not the right consistency, what I loved about the old cream was that it was rich while still being so light. Toleriane Sensitive Riche is too heavy, it does not have the same light and nourishing quality and I do not like the smell as much. I am very disappointed and very lost as it was my favorite go-to cream and I always thought that Laroche Posay had the best products, I am not sure where to look anymore. It is going a huge loss in my life. Please bring it back, it was the best quality basic cream.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 31 October 2019

Hi Rose, We appreciate your frustration and are sorry to hear you are unhappy with the formula change. You may wish to try the Toleriane Ultra Sensitive Moisturiser, formulated for dry, sensitive skin, or the Toleriane Sensitive Prebiotic Moisturiser, which is lighter than the Riche formula. We hope you will find one of these products more suitable. Best wishes, La Roche-Posay

Sel149

1

1.569481785E12 26 September 2019

Irritated my super sensitive skin

This moisturiser left my sensitive skin stinging on the first application - I had to wash it off after a few minutes as the stinging sensation was not going away. I have tried it again several times since with the same results. I'm not sure what is causing this irritation, but I was not able to continue using it. I was so disappointed, as I love the fact that it has no fragrance - something else that I'm also very sensitive to. Unfortunately, I can't recommend this product if you are super sensitive like me.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 26 September 2019

Thank you for your valuable feedback. We take reports which may relate to the safety of our products seriously, and are sorry to hear of your experience as Toleriane Sensitive Riche is designed for sensitive skin. Please may you contact our Consumer Affairs division to discuss your experience at your earliest convenience? For prompt assistance, contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this will help to resolve your issue. Best wishes, La Roche-Posay

Elizameyo

1

1.572505368E12 31 October 2019

Toleraine Riche Formula Change!

Please please please change the toleraine riche formula back to the original! As many others have pointed out on forums online the new product now marketed as "sensitive" is horribly irritating when this was the only product that helped my dry skin. I am now having to look to other brands

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 31 October 2019

Thank you for contacting us. We are sorry to hear of your disappointment with the new formula. Toleriane Sensitive Riche is indeed designed for sensitive skin and we are sorry to hear of your experience with the product. You may wish instead to try the Toleriane Ultra Sensitive Moisturiser, formulated for dry, sensitive skin. Best wishes, La Roche-Posay

Giulia

1

1.565566269E12 12 August 2019

citric acid

shame that citric acid is in this product, contact eczema is a real issue esp. around eye area

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 12 August 2019

Hi Giulia, Low amounts of citric acid show up in many skincare products where it works as a pH adjuster, keeping formulas within the pH range they need to be effective yet gentle. Please be aware the concentration of citric acid in Toleriane Sensitive Riche is 0.0001%. Any reports of irritation caused by citric acid is at much higher concentrations (≥10%) when used in formulations to exfoliate. Best wishes, La Roche-Posay

Marie92

5

1.572588271E12 01 November 2019

Perfect Winter Face Moisturiser

I brought this at the start of winter to help combat dry skin on my face. I’ve tried many expensive moisturisers filled with fancy ingredients to try and combat dry skin in the winter, but I’ll never use another moisturiser again. Within a week my skin was clear of any dry patches, plump and moisturised. It’s thick and you may be concerned it will be greasy upon first application, but it sinks into the skin and is perfect under makeup. I’m in my 20s and after 2 months of use had no issue with breakouts either. Wonderful product.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 09 July 2019

Hello, Thank you for sharing your fantastic feedback on the Toleriane Sensitive Riche prebiotic moisturiser. We're thrilled to hear your skin is embracing it and you've found a new favourite. We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay

MaggieN

5

1.572588281E12 01 November 2019

Moisturising without the pimple side effect

I am over 50 so my skin is dry anyway but I also have psoriasis on my face and am on a retinoid that completely dries my skin out. This product is superb. My face feels immediately hydrated and it soothes the burn I occasionally feel with the retinoid. This entire range has been a godsend.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 19 June 2019

Hi Maggie, Thank you so much for your wonderful feedback! We're thrilled you are finding relief for your skin with La Roche-Posay. You might like to look at our sensitive skin retinol cream, Redermic R. Best wishes, La Roche-Posay

Vonnie

5

1.597026599E12 10 August 2020

Amazing! Love it!

I love this cream! I have dry skin and this cream leaves it feeling nourished and looking refreshed. It absorbs really well and is great under makeup. My only gripe is the packaging, I find that the hard stiff tube makes it difficult to extract the right amount of product, I always end up with too much, then towards the end of the tube I can't get the product out, I have to take the scissor and cut it open and I can use what in there for an extra two weeks.

Originaly posted on  larocheposay-au.com

Reply from La Roche-Posay AU/NZ 14 June 2019

Hi Vonnie, Thank you for your great feedback. We're so pleased your skin is embracing Toleriane Sensitive Riche. With regards to packaging, we can appreciate your feedback. We often select packaging to ensure we retain the integrity and hygiene of our formulas for sensitive skin. Best wishes, La Roche-Posay

Spender

5

1.552798802E12 17 March 2019

Mild odor, creamy, leaves face soft...

This is a new product to me. I find it mild in odor, not greasy and it leaves my face soft. I believe it is helpful in rehydration and has given my face a glow. I like it so far. I will buy it again and recommend this product...

Originaly posted on  laroche-posay.ca

Jwhitt

5

1.551191267E12 26 February 2019

Great Product

My GP recommended this for me. I have been suffering from adult acne. Love that this is safe and gentle for me. It works very well on dry skin.

Originaly posted on  laroche-posay.ca

José

5

1.547186402E12 11 January 2019

Riche et douce

Jaime beaucoup cette crème riche. Ayant la peau très sèche, elle m'hydrate bien et sans laisser mon visage gras

Originaly posted on  laroche-posay.ca

Gms1

5

1.542002404E12 12 November 2018

Feels nice

Skin feels good........................................

Originaly posted on  laroche-posay.ca

    TOLERIANE SENSITIVE RICH 40ML Product code : 3337875588348

    La Roche Posay - TOLERIANE

    4 70 reviews
    An Intensely hydrating and calming moisturiser for very dry and intolerant skin. New hydration to balance skin's microbiome. Normal to dry skin.

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