Ratings & Reviews
DebLH
31.783438106E12 07 July 2026
Have the ingredients changed?
I've used this moisturiser for a long time, although my new bottle seems different. Previously it applied well and made my skin feel smooth and moisturised.
The new bottle applies well but leaves almost a 'sticky' residue, so doesn't feel absorbed and smooth.
Have the ingredients changed?
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 07 July 2026
We understand how disappointing it may be when a product you enjoyed is no longer available. We value your feedback and will be sure to pass it along to our product development team for consideration in future products. If you would like further support, please contact us via our contact[https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html] or call us on [08000556822] Mon-Fri, 9am-5pm.
Gillycat
51.783628423E12 09 July 2026
It Does Not have ALCOHOL DENAT in it !!!
Just a correction for people who may be put off by the ingredients list. The list is completely wrong 😑
I ordered two of these with trepidation as I have used this product for many years
And it’s the ONLY moisturizer I can use on the peri oral dermatitis on my face
I guessed it was the wrong ingredient list and both my moisturisers arrived WITHOUT any change of ingredients
As everyone with dermatitis/ rosacea/ sensitive skin knows we check ingredients with a fine tooth comb
And this mistake on the website may put a LOT of people off buying a fantastic product
Originaly posted on laroche-posay.co.uk
Kelly V
51.780462808E12 03 June 2026
Nice light moisturizer my skin tolerates
I bought this as a light moisturizer to use on hotter weather mornings. Tolerating well. Comfortable and absorbing well
Originaly posted on Sampler
Concerned_5
11.779681694E12 25 May 2026
Absolute junk
Irritating, shiny and made the redness worse, broke out in welts!
Avoid at all cost!
Originaly posted on larocheposay-au.com
Abii
51.783857025E12 12 July 2026
Perfect
[This review was collected as part of a promotion.] I got told to use this by my cosmetologist and over time I am seeing a difference, my skin is clearer and it keeps my skin hydrated
Originaly posted on laroche-posay.co.uk
Suzz
11.7764059E12 17 April 2026
Not for oily skin
Ridiculous that this is advertised as being for oily skin as its so unbeliveably greasy. It also has shea butter in it which should never be in a product for oily skin. Broke me out really bad. There's a similar one only available in the US called Toleriane oil-free Sensitive Fluide and that seems like it would be perfect for oily skin (no Shea Butter) wish it was available in Aus stores. I've noticed the US has better versions of la rosh posay products with better ingredients/formulations.
Originaly posted on larocheposay-au.com
Reply from symbos 17 April 2026
We're so sorry to hear of your experience. We value your opinion and appreciate your feedback. If you would like to discuss this further, please contact our Consumer Affairs division to discuss at your earliest convenience on, 1300 101 411 (open 9am-5pm AEST, Mon to Sat). Alternatively, reach out to our team on Live Chat via our website, look out for the orange tab on the left side of your screen/device here: https://www.laroche-posay.com.au
WLove
51.775797119E12 10 April 2026
Soothing
This lightweight moisturiser is perfect if you get an oily t-zone and dry cheeks. If you’re dealing with extreme dryness, it probably won’t be enough on its own and you will want to consider a heavier moisturiser instead.
Originaly posted on larocheposay-au.com
Reply from symbos 10 April 2026
We’re so glad to hear you’re a fan! Thanks for sharing your wonderful feedback. Best wishes, La Roche-Posay AU/NZ
Chantalou
51.767074414E12 30 December 2025
Incontournable
[Cet avis a été recueilli dans le cadre d’une promotion.] Avec ma peau sensible aux rougeurs, j’utilise ce produit depuis plusieurs années.
Originaly posted on laroche-posay.ca
brit8654
31.76664241E12 25 December 2025
Great product but the pump gets clogged
I love this product so much, but it's so hard to justify the cost when the tube is so small and the pump frequently gets clogged and half of the product ends up on the floor because it sprays everywhere. I just finished a bottle today and I will not be purchasing it again.
Originaly posted on laroche-posay.ca
Reply from BEC 24 December 2025
Thank you for your feedback on our Toleriane Dermallergo Fluid Moisturizer. We are sorry to hear that you were not able to properly enjoy your product because of the difficulties with the packaging. It is only through feedback from loyal customers that we can continue to improve our products. We will be sure to forward your comments to our team for review. Please don't hesitate to reach out to us if we can assist you in any way. We hope you continue using our products in the future!
brit8654
31.766642409E12 25 December 2025
Wrong product included in kit
I love these kits because I'm a big fan of the toleriane line and my sensitive skin loves the fluid formulation. I ordered two kits, and one of them came with the creme formulation even though the box says fluide. Not sure if it's worth sending back since I need a moisturizer now and stores will be closed over the holidays, but I am disappointed to have received the wrong product. Hopefully the thicker cream doesn't break me out over the holidays.
Originaly posted on laroche-posay.ca
Reply from BEC 23 December 2025
We are sorry about your experience with our Toleriane Dermallergo Fluid Holiday Kit. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
girl27
51.765493108E12 11 December 2025
So good.
I have dry, sensitive, acne prone - and this is the only moisturizer I have tried that works. It has transformed my skin. Im on my 5th bottle of this and do not plan on changing moisturizers. I do find it CAN look a little oily if you put too much on, I find 2-3 pumps is good for my face - if you wear makeup, just let it sit for 5-15 minutes before applying that way it doesn't pill.
Originaly posted on laroche-posay.ca
Karol
11.766133872E12 19 December 2025
Dissapointment
[This review was collected as part of a promotion.] I bought it thinking I had found a solution for the skin on my face, since I have atopic dermatitis and my skin is always itchy and breaking out. I followed the product's instructions and applied the cream on my cheeks and on the mustache area, which in my case is a bit sensitive. Immediately, it started to burn and itch. The next day, the mustache area began to peel and form scabs-nothing like that had ever happened to me before. It even irritated part of my upper lip; eating or even smiling was painful. It's supposed to be a moisturizing liquid for sensitive skin, and I bought it specifically for that reason after seeing so many good reviews. Even cheap moisturizers from other brands were less harsh on my skin, and that's saying a lot.
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 19 November 2025
We are very sorry to hear of your experience after using one of our products. We would like to look into this for you. Please contact us via our webform, and we can support you further via email.
Maro
51.757915134E12 15 September 2025
Great feature
I bought this product a month ago so am very happy with it while I apply to my face I feel my skin is fresh.
Originaly posted on larocheposay-au.com
Reply from consumer care 26 June 2025
Hi Maro, That's wonderful to hear! We're glad your skin is embracing our Toleriane Dermallergo Fluid Lightweight Moisturiser. Best wishes, La Roche-Posay AU/NZ
Rosa
51.759189066E12 30 September 2025
parfait pour les peaux sensibles
[Cet avis a été recueilli dans le cadre d’une promotion.] Je l’utilise depuis deux semaines et je suis très satisfaite. Texture légère rapidement absorbée. Le format est toutefois petit, j’aurai aimé un format plus grand.
Originaly posted on laroche-posay.ca
Cc88
11.754061624E12 01 August 2025
Gave me a reaction and lasting rash
I use the cream version usually, but wanted to try something lighter. Unfortunately, I reacted to this product with all over redness and a rash under my eye that I’m still recovering from.
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 11 April 2025
We are sorry to hear about your experience. We would like to assist you directly. Please send us a DM. If you are under 18, please ask a parent or guardian to contact us on your behalf. Looking forward to it.
Sarah123Mc
11.780182427E12 31 May 2026
Reformulated to include alcohol
I’ve been using this for years on my extremely sensitive rosacea skin but I’ve just noticed they’ve reformulated it and the second ingredient is denatured alcohol!! Please tell me why something previously approved for allergies now has alcohol in it which is extremely irritating and drying. So gutted.
Originaly posted on laroche-posay.co.uk
nightea
11.754061749E12 01 August 2025
this and cleanser gave me a reaction/irritation
i have dry/combo and acne skin. i bought this alongisde the Toleriane Dermo-Cleanser and used them both since 2 days ago. got an allergic reaction (i guess?) got red bumps itchy all over and kinda a rash basically. never before had something like that happen. deeply disappointing as it was a rather expensive purchase of these 2 products. bought it as my skin was very dry after an acne treatment, and this ruined my skin basically for now, so i will stop with it, not sure what to do, it doesnt even seem to have many ingredients and is marketed as for allergy/sensitive skin, so I don't know what had caused this but it was very disappointing. (i also dont usually have sensitive skin) i also used effaclar range before and it was okay but drying, but this was shocking the reaction that it created. i just wished it worked because its so expensive, and i really liked the packaging and consistency of the product. also not sure if it was the cleanser or the moisturiser or the combo of both that caused this, but for now im scared to use either
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 22 February 2025
We were very sorry to hear of your experience. We would like to look into this further for you, please contact us via our contact form and we can support you further via email: https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html
nightea
11.769537473E12 27 January 2026
bad :( irrittated my skin like crazy
i have dry/combo and acne-ish skin. i bought this alongisde the Toleriane Dermo-Cleanser and used them both since 2 days ago. got an allergic reaction (i guess?) got red bumps itchy all over and kinda a rash basically. never before had something like that happen. deeply dissapointing as it was a rather expensive purchase of these 2 products. bought it as my skin was very dry after an acne treatment, and this ruined my skin basically for now lol so i will stop with it, idk what to do tho... it doesnt even seem to have many ingredients and is marketed as for allergy/sensitive skin, so idk what had caused this but it was very disappointing. (i also dont usually have sensitive skin) i also used effaclar range before and it was okay but drying, but this was shocking the reaction that it created. i just wished it worked because its so expensive, and i really liked the packaging and consistency of the product :(
Originaly posted on laroche-posay.co.uk
Anonymous
51.739080803E12 09 February 2025
Idéale pour hydrater la peau
J’utilise ce produit depuis longtemps et je suis entièrement satisfaite
Originaly posted on laroche-posay.ca
Jake
51.752579065E12 15 July 2025
Instant Relief for Sensitive & Irritated Skin
I had issues with dryness, redness, and easily irritated skin, and this moisturiser made a noticeable difference almost instantly. My skin felt soothed and hydrated right away, and over time, it restored a more even, youthful tone. It’s lightweight, absorbs quickly, and doesn’t feel greasy—perfect for sensitive skin. As a male, I appreciate that it’s fragrance-free and doesn’t leave any residue. If you struggle with irritation or dryness, this is definitely worth trying.
Originaly posted on larocheposay-au.com
Karine76
51.737439202E12 21 January 2025
Excellent
[Cet avis a été recueilli dans le cadre d’une promotion.] Rendez-vous la peau extrêmement douce pendant 2 jours.
Originaly posted on laroche-posay.ca
T Klancar
41.733464804E12 06 December 2024
Good facial cream
Bottle is much better than this rherw, cream is not too thick and absorbs nicely
Originaly posted on laroche-posay.ca
Kayla3445
51.733292003E12 04 December 2024
Great morning moisturizer
I love using this in the morning. It is light and refreshing, and makes my skin feel hydrated and ready to take on the day!
Originaly posted on laroche-posay.ca
Foxbarlass
51.730610004E12 03 November 2024
Fluid Moisturizer
I like the consistency, it is very smooth on my face and glides on. I would recommend this product to a friend or family member.
Originaly posted on laroche-posay.ca
sharro35
11.76953748E12 27 January 2026
Disappointed
Really irritated my skin
Shocked always used LA ROCHE POSAY products
Wasted my money
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 16 October 2024
We were very sorry to hear of your experience after using our Toleriane Dermallergo Soothing Fluid. We would like to look into this further for you, please reach out via our contact https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html so that we can support you further via email.
AliG
11.72896247E12 15 October 2024
No longer for sensitive skin
It's taken me a while to realise this moisture is causing the rash on my face, it wasn't until the skin on my hands was stinging & I needed to wash it off, that the penny dropped. The previous formula was wonderful, no problems at all and I've been using the full range of Toleriane products. Why change from the previous formula? Bring it back. Now I need to look for a new range!
Originaly posted on larocheposay-au.com
Reply from consumer care 15 October 2024
We're so sorry to hear of your experience Ali, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
Lpp80
11.72926765E12 18 October 2024
Not what I expected from LRP
Disappointed to say the least. I assumed it was fragrance free... it's not. Irritated my problem skin, unlike other LRP products. And after 3 uses the pump stopped working! So now I can't even use it on my neck, chest, or hands! Lid doesn't screw off do can't access product that way. Just awful all the way around. I've switch a lot of my skincare to LRP over the past year based on word of mouth... hope this is the only lemon :/
Originaly posted on laroche-posay.ca
Reply from La Roche-Posay Consumer Care Centre 30 September 2024
Hi there! We are sorry about your experience with your Toleriane Dermallergo Fluid Moisturizer. We want to help in the best way we can. Therefore, we have forwarded your comments to the appropriate department for further assistance. A member from our team will get in touch with you shortly.
M.McMahon
51.726102679E12 12 September 2024
Lovely
I love using this product, it’s a daily apply for me!
Originaly posted on larocheposay-au.com
Reply from consumer care 12 September 2024
Hi there, thank you for taking the time to review our Toleriane Dermallergo Fluid Lightweight Moisturiser. It's great to hear you enjoy using it and we truly appreciate your feedback. Best wishes, La Roche-Posay AU/NZ
Csouth
21.754062427E12 01 August 2025
Sadly not for me
Unfortunately I didn’t get on with this product. I was looking for a lighter weight moisturiser for my extremely sensitive skin but this stings and leaves a tacky texture.
Originaly posted on laroche-posay.co.uk
Reply from Customer Care 31 August 2024
We're sorry to hear of your experience after using our Toleriane Dermallergo Soothing Fluid. We'd like to look into this further for you. Please call us at 0800 055 6822 Mon-Sat, 8am-8pm and Sun 8pm-3pm. We look forward to speaking with you.
Funmi
51.723006804E12 07 August 2024
Love this product
I’m using this as a moisturizer underneath the B3 serum I got from Vichy and so far it’s been effective and it feels good on my skin. It is also lightweight which is an added plus for me.
Originaly posted on laroche-posay.ca
Adda
51.764929549E12 05 December 2025
Simply the Best
Best moisturiser I have ever used. The only one to genuinely make a real difference and not irritate my skin, from the moment I started using it.
Since I've got into a routine now my skin has never felt better. Its silky smooth now and I've not had a spot or blemish since using this and the cleanser.
I had given up on skin products and thought my dry irritated face was just something to learn to live with and manage best I could.
Very cool packaging the way it locks on and off at a twist too.
I've since bought the SPF cream, also great, hand and body cream. Also all great but this moisturiser will always be my No 1 recommendation to start with.
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 18 July 2024
Hi there, Thank you for taking the time to share your wonderful feedback with us on our Toleriane Dermallergo. We are so pleased to hear that you are enjoying using this product.
Llauren
11.720583797E12 10 July 2024
Not suitable for dry, sensitive, raw skin
This moisturiser is very sticky and incredibly irritating on the skin. I thought it was going to do wonders like the Dermallegro serum however it is incredibly painful and leaves the skin irritated and dry
Originaly posted on larocheposay-au.com
Reply from consumer care 10 July 2024
We're so sorry to hear of your experience, and appreciate you sharing your feedback, Llauren. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
Catalina
51.719550808E12 28 June 2024
Great Product
I love this product, it makes my skin fully hydrated.
Originaly posted on laroche-posay.ca
DebbieB
41.715490008E12 12 May 2024
Still early but so far - this is one of the best
I have only used this for a few days now and it shows promise to be one of the best i have used. Normally I wait a few weeks to get over the love affair period that can happen with new skincare products but this one is very good.
Originaly posted on laroche-posay.ca
plantlady6
51.713584704E12 20 April 2024
The only moisturizer I use now!
When I decided to finally take skincare seriously, this is one of the first products I got. Out of everything I’ve tried, it is one of the few that has become an absolute must-have… I definitely had a damaged barrier, and it got to work right away. It is so rich and soothing but doesn’t clog my pores- I am an adult with moderately sensitive combination skin. It may not work for everyone, but I feel like it was made for my exact skin type!
Originaly posted on laroche-posay.ca
Bouli13
51.712206807E12 04 April 2024
Belle texture
[Cet avis a été recueilli dans le cadre d’une promotion.] Pas grasse, je l'utilise depuis des années. Je la conseille fortement aux peaux fragiles. Fait extrêmement bien.
Originaly posted on laroche-posay.ca
Gritt
21.724241734E12 21 August 2024
Too small means too much plastic waste
This is my favourite moisturizer, but the container is way too small. I run out frequently and I don’t like the amount of plastic I’m using up. Also don’t like that you can’t use every last drop of it - product remains in the little plastic pouch and unless you rip the top off which is difficult to do, you’re throwing away product at the end. It it came in a larger format (like the cleanser) I would give this 5 starts. Even more if it was a refillable system.
Originaly posted on laroche-posay.ca
Reply from CCC 09 March 2024
Hi there! Thank you for your review on Toleriane Dermallergo Fluid. We hope that the extensive testing, research and development required of gold-standard dermatological skincare in cosmetically pleasing formulation proves our value. Our teams work diligently to provide incredible skincare for our customers, and appreciate any and all feedback we get. Please watch our in-store retailers and www.larocheposay.ca website for promotions that include sales, bonus sizes and gift sets for our products, we offer these things as a way to thank our customers for choosing La Roche-Posay to care for their skin. Take Care, La Roche-Posay Canada
Sabie89
51.708754409E12 24 February 2024
J'adore!
Cette crème convient parfaitement à mon type de peau qui est mixte et qui à un état très sensible. Elle fait vraiment ce qu'elle promet, hydratante la peau tout en restaurant la barrière cutanée et en la protégeant!! Elle ne fait pas gras du tout!
Originaly posted on laroche-posay.ca
Rachel P.
51.702447204E12 13 December 2023
Une peau bien hydratée et réparée
Très bon pour la peau mince et sensible de mon fils de 6 ans!
Originaly posted on laroche-posay.ca
Bob271990
11.746034007E12 30 April 2025
Sad but true
(This review was collected as part of a promotion.) That all symptoms I had after used… sad but true. Definitely not for people with PD
Originaly posted on laroche-posay.ca
Reply from CCC 10 December 2023
Hi there! Thank you for your review on Toleriane Dermallergo Fluid Moisturizer. We are sorry to hear that you began to experience irritation since incorporating Toleriane Dermallergo Fluid Moisturizer into your routine. We would appreicate the opportunity to connect with you further about your experience as these are outside of the expected skin responses to this product.Please contact us at your convenience via our contact form https://www.laroche-posay.ca/en_CA/customer-service/customer-service-contact-us.html, or call us at 1-888-577-5226 Mon-Fri, 9am-5pm EST. Take Care, La Roche-Posay, Canada
Kathy 123
11.746034142E12 30 April 2025
Chemicals
I bought this believing that Laroche Posay would be different. Unfortunately the ingredient propanediol is a no go for me as I am highly allergic to it. My skin is all the things this product is said to be for. Unfortunately with this chemical in it it is moot point.
Originaly posted on laroche-posay.ca
co34
11.763069733E12 13 November 2025
Bring back the old formula!
Was a loyal customer for years and used to recommend Toleriane Ultra Fluid to everyone I knew. Since it was discontinued I have tried every other moisturiser in the Toleriane range and every one has left my skin extremely dry and irritated. Why get rid of a beloved product when nothing was wrong with it? Unfortunately have had to look to other brands for a suitable replacement.
Originaly posted on laroche-posay.co.uk
Senz16
31.735906353E12 03 January 2025
Loyal Customer
I've been using this since it came out and do not find it as good as the Toleriane Ultra Fluid it replaced. This is especially true once the weather changes and the heating goes on. Please bring back the old formula for those of us with very reactive skin who have relied on this for years!
Originaly posted on laroche-posay.co.uk
Jennyshhh
51.764929418E12 05 December 2025
Love this product!
I have suffered with Rosacea and very sensitive skin and after trying many, many different face fluids/creams this is the one that works for me and doesn't induce a flare up. It's light and comfortable and improves the condition of my skin.
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 27 September 2023
Hi, thanks for taking time to review the Toleriane Dermallergo Soothing Fluid. We are pleased you enjoy using moisturiser!
moju
51.690212046E12 24 July 2023
Soothing and Hydrating
My go to before adding my day or night cream. I love this product. Keep reordering.
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 24 July 2023
Hi there, Thank you for taking the time to share your great feedback with us. We are so pleased to hear that you enjoy using this product.
Layla
21.754062501E12 01 August 2025
Peels my skin off!
I had to switch to this one just because they didn’t continue to the Toleraine Ultra Fluide. I have a very sensitive skin. This one irritates my skin and peels it off even though it says that it hydrates the skin! I don’t know what to do. I will not buy La Roche moisturizer anymore!
Originaly posted on laroche-posay.co.uk
Reply from LRP 23 June 2023
Hello Layla, thank you for trying our Toleriane Dermallergo Soothing Fluid. We're sorry to hear that you did not react well to it. Please contact our team at [email protected], and they will be more than happy to assist you. -Jasmine
Gre303
51.685129409E12 26 May 2023
Awesome for reactive skin
Been using this for the past 2 years on my reactive and sensitive skin and its really helpful
Originaly posted on laroche-posay.ca
Aussie
51.699118481E12 04 November 2023
Light, not oily.
I prefer this than the thicker cream because feels lighter. Soothes immediately.
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 20 May 2023
Hi there, We are so pleased to hear that you enjoyed trying this product and that it soothed your skin instantly.
Review of Toleriane
11.714075567E12 25 April 2024
Irritating and sticky
Toleriane Ultra Fluid which was a product before this one was just great: calming, non irritating, moisturizing, comfortable on skin. Dermallergo Fluid feels sticky after application, my skin burns, stings and gets hot. Both products are for sensitive skin but this one sadly is not good for me.
Originaly posted on laroche-posay.co.uk
Reply from CC 12 May 2023
Hi, We appreciate you taking the time to provide us feedback regarding our product. We design our products to appeal to most consumers and undertake thorough research before they are launched. We will certainly pass your comments on to our Product Development team. Should you need any further assistance, please do not hesitate to contact us. Thank you
Flo1
51.685129409E12 26 May 2023
Calms the fire on my cheeks
This product is the only cream that soothes my skin instead of making it itchy, burning and painful. I am SO glad I found it. I have always had sensitive skin, but it’s become worse since my pregnancy. Toleriane Dermallergo is a blessing for me. Highly recommend.
Originaly posted on laroche-posay.ca
Beaners
51.689308503E12 14 July 2023
Calming, Soothing Moisture
It seems the negative reviews are upset over a formula change (and I sympathize with those frustrations). However, I've only ever tried this particular formula, and am amazed at how it calms & soothes my sensitive combination skin. While lightweight, it DOES leave skin very moist & dewy, but I don't mind as I use it at night. Those seeking a matte finish, however, would probably dislike.
I've experienced NO burning or breakouts (as some others have), and am surprised because so many other products tend to clog my pores.
So I hope LRP will keep this one available, despite a few low ratings.
Originaly posted on laroche-posay.ca
Mary-Lou
41.67823388E12 08 March 2023
Lovely light moisturiser
A very light moisturiser than works very well on my sensitive skin.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 08 March 2023
We're pleased to hear our Toleriane Dermallergo Fluid Lightweight Moisturiser works well on your skin, Mary-Lou! Thank you for sharing your feedback with us. Best wishes, La Roche-Posay AU/NZ
jenb
41.677737706E12 02 March 2023
nice and light
this moisturiser is really light great for combination or oily skin. very Hydrating
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 02 March 2023
Thank you for sharing, Jen! We're delighted to hear you find the formula of our Toleriane Dermallergo Fluid Moisturiser to be lightweight and hydrating for your skin. Best wishes, La Roche-Posay AU/NZ
Tamtam
21.727321404E12 26 September 2024
Bring back the old formula
I loved the old formula. After long search , I found the perfect moisturiser for my skin. Now it’s changed! New one is breaking me out. I am having so much clogged pores. Bring back the old formula please. I am so disappointed.
Originaly posted on laroche-posay.ca
Reply from BEC 21 September 2023
Hi Tamtam! Thank you for your review on Toleriane Dermallergo Fluid Moisturizer. We appreciate you sharing your personal experience and will be forwarding your comments with others on our team. Don't hesitate to contact us on our LiveChat tool if you have any questions. Take Care, La Roche-Posay Canada
AkiD
11.728771357E12 12 October 2024
Why change the formula??
This was THE best moisturiser i ever used...before they changed the formula. It was literally the only thing i could put on my rosacea, acne prone skin without irritation and breakouts. Within a day i had multiple large zits..i noticed the packaging looked different..i thought "what now?". How very truly
disappointing. Why fix what was not broken!
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 17 January 2023
Hi there, we are so sorry to hear of your skin's response to our new formula. We truly value our loyal customers like yourself, so feedback like this is really important to us and is taken into account when making future products. Please be assured we will pass on your experience to the wider team. Best wishes, La Roche-Posay AU/NZ
DDDD
11.698695478E12 30 October 2023
Stings and face turns bright red!!! - do not use!
Toleriane ultra moisturiser has now been "improved" and is called Dermallergo. it is awful and immediately stings my face and I turn bright red!
Makes my face sting and immediately turn bright red!!!
Please bring back the original ultra cream - this stings and makes my face turn bright red! I also noticed that the new product has the Allergy UK endorsement seal on the box but will be contacting Allergy UK to ask them to withdraw their endorsement at the productclearly causes allergic reactions and is misleading.
Originaly posted on laroche-posay.co.uk
VB__
11.681811374E12 18 April 2023
Why fix what isn't broken?
Really disappointed that the formula has changed. The Ultra Creme was the only one I could use without issues. I have NFI what to use now as this does not work the same way.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 05 December 2022
We appreciate you taking the time to contact us and share your honest feedback on our new formula. We're so sorry to hear of your disappointment, and we truly value our loyal customers like yourselves, so feedback like this is really important to us - we will ensure we pass on your comments to our wider team. Should you like to find a suitable alternative from our range, we welcome you to contact our team of skin experts, who would be more than happy to assist. At your earliest convenience, please reach out to them via our Consumer Affairs helpline, on 1300 101 411 (open 7am-5pm AEST, Mon to Sat) where a team member will be able to help you further. Best wishes La Roche-Posay AU/NZ
Lizm123
51.669495244E12 26 November 2022
Sensitive relief!
So soothing and calming, provides my skin with sensitivity protection whilst hydrating gently. I’ve had less sensitivity flare ups since using this. Lovely light texture.
Originaly posted on laroche-posay.co.uk
Reply from LaRoche Posay Community Expert 26 November 2022
Hi Liz, Thank you for your review on the Toleriane Dermallergo Soothing Fluid we are glad your skin is feeling hydrated ! - Leigh Community Management Expert
Sammy
11.674079563E12 18 January 2023
Not improved!
Old formula much nicer. New formula is tacky and stings eyes. Use the toleriane sensitive creme in the summer which is lovely but not enough moisture for the winter so tried the toleriane sensitive creme riche which feels good going on but dries quite matt. If something works why change it?
Originaly posted on laroche-posay.co.uk
Reply from LRP 21 November 2022
Hello Sammy, thank you for trying our Toleriane Dermallergo Soothing Fluid, We're sorry to hear that you did not react well to it. Please contact our team at [email protected], and they will be more than happy to assist you.
VanessaJ
11.681811407E12 18 April 2023
Formula change?
The formula seems to have changed on this, it used to be very light and almost gel-like. It is so thick and sticky now, I broke out the next day after using it. It isn't cheap either.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 18 November 2022
Hi Vanessa, Thank you for your honest feedback. We are sorry to hear of your skin's reaction, and understand it can be frustrating when you invest in a product and it does not meet your expectations. While there has been no recent formula change, we can confirm that previously, our Toleriane Ultra Light Creme was reformulated and renamed under the Toleriane Dermallergo Fluid. Therefore, we advise contacting our Consumer Affairs division so the team can explore whether there was a particular issue with the product you purchased. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-5pm AEST, Mon to Sat). We hope this resolves your concern. Best wishes, La Roche-Posay AU/NZ
Luci21
11.681811429E12 18 April 2023
New formula is not good
This product was my holi grail. I didn’t even know about the new formula til I read the review. I started feel this moisturiser doesn’t work on my skin anymore since few months ago. Its abit sticky and not sure if the new formula is very comedogenic? But i stop using it now since it doesn’t work like before anymore :(
very sad becoz Its so hard for me to find suitable moisturiser for my rosacea
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 04 November 2022
Hi Luci, Thank you for providing your honest feedback. We're sorry to hear your experience with the new formula hasn't been positive. We truly value our loyal customers like yourselves so feedback like this is really important to us, and is taken into account when making future products. Please note, for skin conditions such as rosacea, we advise consulting with your healthcare professional before starting any new skincare products. They will be in the best position to advise which products are appropriate for your use. Best wishes, La Roche-Posay AU/NZ
Billy
11.672599911E12 01 January 2023
Please bring back the original formula!
I had been using Toleriane Ultra for many years, but the new formula irritates my skin and really really hope you bring back the original formula.
Originaly posted on laroche-posay.co.uk
Reply from LRP 17 October 2022
Hello Billy, thank you for sharing your feedback with us, and we're sorry to hear about your recent experience using our Toleriane Dermallergo Soothing Fluid. Please contact our team at [email protected], and they will be more than happy to assist you.
Delia
11.672599932E12 01 January 2023
Extreme redness
I bought this today and I am so disappointed! I really hope it’s gonna suite me. I suffer from rosacea and this supposed to be for sensitive skin, however my skin just got so red and inflamed, literally was feeling like ai suddenly have a fever. Maybe it’s just me and the cream is great
Originaly posted on laroche-posay.co.uk
Reply from LRP 13 September 2022
Hi, thank you for sharing your feedback with us, and we're sorry to hear about your recent experience using our Toleriane Dermallergo Soothing Fluid. Please contact our team at [email protected], and they will be more than happy to assist you
Rae J
11.697193232E12 13 October 2023
Terrible
This new formulation irritates my skin and makes it break out in hives.
The old formulation was perfect. I don't understand why this was replaced. I used to be very loyal to this brand but will now be searching for an alternative.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 17 October 2022
We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 7am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
Marianna
11.697193293E12 13 October 2023
Bring back the old formula
Sticky. Irritating to skin. The old ULTRA light formula was the ONLY moisturiser (I’ve tried MANY) that worked with my unique set of skin issues AND kept my skin clear of papulopustular rosacea. I am truly upset as I don’t know what to do with my skin now. A loyal customer has gone.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 13 September 2022
Hi Marianna, Thank you so much for providing your honest feedback. We're sorry to hear your experience with the new formula hasn't been positive, and that your expectations of our Toleriane Dermallergo Fluid Lightweight Moisturiser were not met. Please note, for skin conditions such as rosacea, we always recommend consulting with your healthcare professional before starting any new skincare products, as they are best placed to advise whether products are appropriate for you. Full ingredient listings for all products can be found on our website, which may assist with your consultation. However, as La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 7am-5pm AEST, Mon-Sat). We truly value our loyal customers, like yourself, so feedback like this is really important to us and is taken into account when making future products. Best wishes, La Roche-Posay AU/NZ
ulaa
11.74603455E12 30 April 2025
Awful
I used the old formula for so many years I can’t even remember how long it’s been. I loved that I could even use around my eyes! Ironically the cream specific for eyes irritated me. But I decided to give this a try and it’s awful, it stings and it dries sticky and stay away from eyes bc if you get it near it will burn.
Originaly posted on laroche-posay.ca
Reply from CCC 25 August 2022
Hi there, Thank you for your review of Toleriane Dermallergo Fluid Moisturizer. We understand it can be frustrating when your tried and true favourites are discontinued. At La Roche-Posay, we work hard to bring our customers to the latest advancements in technology to care for their sensitive skin needs. We would love to assist you in finding a moisturizer to care for your sensitive skin needs, please contact us at your convenience at 1-888-577-5226, we are open 9am-5pm EST from Monday to Friday. Take Care, La Roche-Posay Canada
Laurenmc
11.681811512E12 18 April 2023
Bring back the old formula!
I don’t care what LRP says, this is not an improvement from the old formula, which was great for my sensitive and acne-prone skin. This one has isocetyl stearate high in the list of ingredients which is very comedogenic and will cause breakouts. Why change something that worked so well into something that’s going to make people’s skin worse?
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 05 August 2022
Hi Lauren, Thank you for providing your honest feedback. We're sorry to hear of your disappointment in the new formula, and we’ll be sure to pass your experience along to the wider team. You may wish to sample our Hyalu B5 Hyaluronic Acid Anti-Ageing Moisturiser, designed to deeply plump and hydrate skin, on the surface and within. Suitable for all skin types, including sensitive skin, you can find more information here: https://bit.ly/Hyalu_B5_Moisturiser Samples can be found at larger Priceline and Chemist Warehouse stores - we always recommend calling ahead, to ensure product availability. Best wishes, La Roche-Posay AU/NZ
Josee M.
51.676322006E12 13 February 2023
Légère
[Cet avis a été recueilli dans le cadre d’une promotion.] Crème légère qui hydrate bien et qui rend ma peau moins sensible
Originaly posted on laroche-posay.ca
Tina111
11.681811527E12 18 April 2023
Not the same
Been 5 years of good skin with Toleriane Ultra. Now struggling to find a new moisturiser, very emotional over this. I really don’t want to go through my skin problems again.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 08 July 2022
Hi Tina, Thank you so much for providing your feedback. We're sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass your experience along to the wider team. You may wish to sample our Hyalu B5 Hyaluronic Acid Anti-Ageing Moisturiser, designed to deeply plump and hydrate skin, on the surface and within. Suitable for all skin types, including sensitive skin, you can find more information here: https://bit.ly/Hyalu_B5_Moisturiser Samples can be found at larger Priceline and Chemist Warehouse stores - we always recommend calling ahead, to ensure product availability. Best wishes, La Roche-Posay AU/NZ
Nellybelle
51.656254981E12 26 June 2022
Exceptionally Good lotion
I’ve been using a high strength retinol and had the red face, taught, dry burning skin. I bought this as it’s reviews state great for sensitive skin. Wow it’s amazing. I initially used a hydrating moisturiser on top of the retinol which made the stinging and burning worse.
This when applied has no stinging, burning or other negative reactions. In fact it immediately calmed the affects of retinol and replaced the moisture and immediately soothed the unwanted side effects of retinol.
Would highly recommend this product it’s amazing.
Originaly posted on laroche-posay.co.uk
Reply from LaRoche Posay Community Expert 26 June 2022
Hi there, Thank you for your review on the Toleriane Dermallergo Soothing Fluid for Sensitive Skin we are glad you like our product ! - Leigh Community Management Expert
CMAUS
11.681811538E12 18 April 2023
Sticky - bring back the old formula
This new formula is awful. Seems to sit on top of the skin and not soak in and hydrate like the old formula. It dries so sticky. Hate it. Pls pls pls bring back the old toleraine ultra.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 30 June 2022
Thank you so much for providing your feedback. We're sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass your experience along to the wider team. You may wish to sample our Hyalu B5 Hyaluronic Acid Anti-Ageing Moisturiser, designed to deeply plump and hydrate skin, on the surface and within. You can find more information here: https://bit.ly/Hyalu_B5_Moisturiser Samples can be found at larger Priceline and Chemist Warehouse stores - we always recommend calling ahead, to ensure product availability. Best wishes, La Roche-Posay AU/NZ
Kris10
21.68392836E12 12 May 2023
New formula
New formula stings and is king of sticky in consistency. But I’ve kept using it and it hasn’t caused any irritation or dryness. Preferred the old formula definitely.
Originaly posted on laroche-posay.ca
Reply from CCC 08 June 2022
Hi Kris, Thank you for your review of Toleriane Dermallergo Fluid. We understand it can be frustrating when your tried and true favourites are discontinued. At La Roche-Posay, we work hard to bring our customers to the latest advancements in technology to care for their sensitive skin needs. We would love to assist you in finding a moisturizer to care for your sensitive skin needs, please contact us at your convenience at 1-888-577-5226, we are open 9am-5pm EST from Monday to Friday. Take care, La Roche-Posay Canada
Cori
11.671474321E12 19 December 2022
disappointing for me
I have been using Toleriane mosturizer for 8 years and have loved it but this new formula does not agree with my sensitive skin. My eyelids sting and the rest of my face still feels dry (tight). I find the constistency of this new product very watery not lotion like consistency.
Originaly posted on laroche-posay.ca
Reply from CCC 04 June 2022
Hi Cori, Thank you for your review of Toleriane Dermallergo Fluid. We understand it can be frustrating when your tried and true favourites are discontinued. At La Roche-Posay, we work hard to bring our customers to the latest advancements in technology to care for their sensitive skin needs. We would love to assist you in finding a moisturizer to care for your sensitive skin needs, please contact us at your convenience at 1-888-577-5226, we are open 9am-5pm EST from Monday to Friday. May we recommend Toleriane Dermallergo Eyes to care for the delicate eye area https://www.laroche-posay.ca/en/face-care/face-range/face-toleriane/toleriane-dermallergo-eyes/3337875757515.html Take care, La Roche-Posay Canada
Anonymous
51.653627602E12 27 May 2022
Excellent Moisturizer
Love this product! It is so light and very effective. I use it throughout the year, even during the driest of winter days, as both a day and night cream.
Originaly posted on laroche-posay.ca
Zilie
51.652331603E12 12 May 2022
WoW! Enfin une crème qui calme ma peau!
[Cet avis a été recueilli dans le cadre d’une promotion.] Très heureuse de ses résultats! Enfin ma peau est hydratée sans être grasse et surtout elle ne gratte plus.
Originaly posted on laroche-posay.ca
gacc13
11.683928395E12 12 May 2023
Please come back with the old formula
This was my go-to moisturizer. It was the only one that didn't irritate my skin and now I am trying to find a new one again. The addition of the mushroom extract ruined the product for me. Please come back with the old formula.
Originaly posted on laroche-posay.ca
Reply from CCC 13 May 2022
Hi there, Thank you for your review of Toleriane Dermallergo Fluid. We understand it can be frustrating when your tried and true favourites are discontinued. At La Roche-Posay, we work hard to bring our customers to the latest advancements in technology to care for their sensitive skin needs. We would love to assist you in finding a moisturizer to care for your sensitive skin needs, please contact us at your convenience at 1-888-577-5226, we are open 9am-5pm EST from Monday to Friday. Take Care, La Roche-Posay Canada
Sal123
51.663434963E12 17 September 2022
Soothing
Nice and light weight absorbs well and leaves skin soothed and protected
Originaly posted on laroche-posay.co.uk
Reply from LaRoche Posay Community Expert 23 April 2022
Hi Sal, Thank you for your review on the Toleriane Dermallergo Soothing Fluid for Sensitive Skin !
khhhh
41.648185899E12 25 March 2022
kk
nice product it was helpful for my skin to be beautiful
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 25 March 2022
We're so pleased to hear your feedback for our Toleriane Dermallergo Fluide. Thank you for sharing! Best wishes, La Roche-Posay AU/NZ
Lelliii
51.647366432E12 15 March 2022
Worth Purchasing!!
Although I have combination skin, I tend to get dry patches around my mouth that can cause itchiness and redness. I've been using this when needed for the last month and have really seen a difference. It's nice and lightweight, absorbs really well and soothes my irritated skin! Would definitely recommend to try out!
Originaly posted on laroche-posay.co.uk
Reply from Community Management Expert 15 March 2022
Hi there, thank you for taking the time to review the Toleriane Dermallergo Soothing Fluid for Sensitive Skin. It's great to hear you enjoy using it and we appreciate your feedback. We are so happy that it is lightweight, and soothes your irritated skin!
Billy
11.698961654E12 02 November 2023
New formula is irritating
Have been using Toleriane ultra fluid for years and worked perfect for me. However the new Dermallergo is irritating my skin, any chance we can bring back the old line please.
Originaly posted on laroche-posay.co.uk
NancyBH
51.652791752E12 17 May 2022
The Only Thing That Worked
I live in Ontario Canada and we've had some wicked weather lately. I never had an issue when I was younger BUT NOW I'm noticing the weather is really getting bad and I'm getting really bad red dry flaky skin mostly around my nose when I never used to before. THIS PRODUCT not only healed it all but I've found really protects against my skin. I would GLADLY PAY DOUBLE the price because it works that well.
Originaly posted on laroche-posay.ca
cam1
51.648184115E12 25 March 2022
soothing
soothing, non-greasy, non-irritating, hydrating, and just nice!
Originaly posted on laroche-posay.ca
Nicoleminyi
11.683928421E12 12 May 2023
Disappointed
I brought this a month ago and it said improved formula compared to old product. I’m very happy with the old version but not this one.. description refers that skin type is dry skin but a detailed description says it’s for combination to oily skin.. I’m dry skin and this product doesn’t help the dryness.. I’m very confused and disappointed
Originaly posted on laroche-posay.ca
Reply from CCC 18 January 2022
Hi Nicole M., Thank you for your review of Toleriane Dermallergo Fluid Moisturizer. We understand it can be frustrating when your tried and true moisturizer is discontinued, but rest assured our team worked diligently to upgrade your favourite formulation to make it even better for an additional anti-redness and anti-relapse effect. We are happy to clear up any confusion as Toleriane Dermallergo is available in two formulations, Fluid for individuals with combination-oily skin and Cream for individuals with normal to dry skin. As you described yourself as having dry skin, we have linked the appropriate formula for you below: https://www.laroche-posay.ca/en/face-care/face-range/face-toleriane/toleriane-dermallergo-cream/3337875757614.html?cgid=face-toleriane We hope this answers any questions you may have. Thank you for trusting La Roche-Posay to care for your sensitive skin needs. Take Care, La Roche-Posay Canada
Jing
51.640930406E12 31 December 2021
Great moisturizer
Very effective moisturizer, never feel dry skin afterwards.
Originaly posted on laroche-posay.ca
Deni
41.64497747E12 16 February 2022
Smooth!
I really like this moisturizer - it applies very smoothly and my skin absorbs it immediately. There is no residue left on my skin and no greasy feeling. It's an excellent moisturizer! I didn't give it 5 stars because of the packaging. It's impossible to get the last bit of lotion out of the bottle even though I can clearly see that there is at least several days' supply left in it. Turning it upside down makes no difference and so the last of the lotion is wasted.
Originaly posted on laroche-posay.ca
sassa23
51.640469903E12 25 December 2021
respecte toutes ses promesses !!
dès la première utilisation j'ai remarqué une amèlioration remarquable de ma peau, a cause du masque qui sensibilise ma peau, j'ai des boutons et des rougeurs et tiraillement. ma peau est tres sensible mais avec l'utilisation de cette creme, j'ai beaucoup moins de boutons, ma peau est ultra lisse sans excès de gras et donc l'absorbtion se fait instentanement en laissant un fini agréable à la peau !!! je recommande a 100% c'est devenue ma nouvelle crème hydratante je n'utiliserais qu'elle !!!
Originaly posted on laroche-posay.ca
Charlo
51.650227393E12 17 April 2022
Excellent pour peau sensible
[Cet avis a été recueilli dans le cadre d’une promotion.] Excellents produits pour peau sensible.
Hydrate très bien permet également de refermer
les pores
Originaly posted on laroche-posay.ca
Emond
41.635224404E12 26 October 2021
Bon produit
Belle texture !! Par contre j’ai une peau qui fait des kiss seborique facilement !!
Originaly posted on laroche-posay.ca
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